IndiGo starts ‘flex pay’ option: Pay 10% fare to book tickets, balance in 15 days

NEW DELHI: Desperate times call for desperate measures. IndiGo has launched a “flex pay” scheme for passengers that will allow them to make domestic bookings by paying only 10% of the total fare amount. The balance can be paid up to 15 days either from the date of bookings or before the date of departure.
IndiGo chief strategy and revenue officer Sanjay Kumar said: “We intend to extend this offer for our customers to make their travel more comfortable. Our endeavour is to deliver a hassle-free experience, from the time the customer opens our website to book a ticket until the time they reach their destination. The convenience of customers always matters for us, even in these times, whilst our safety remains the biggest priority for us.”
The IndiGo website says under this scheme, a passenger can “secure booking by paying only 10% of the total fare amount with minimum Rs 400.” Such tickets will be put on “flex hold” and confirmed when the balance amount is paid.
“For example, the minimum flex pay payment for a Delhi-Mumbai round trip for 4 passengers will be, 2 segments x 4 passengers x Rs 400 = Rs 3,200. While making the payment of the balance amount corresponding the booking where a customer has exercised the flex pay option, the payment made by the customer upfront will be adjusted against the total booking amount,” IndiGo said in a statement.