MOSCOW - Aeroflot has processed more than 100,000 applications for e-vouchers as compensation for unused tickets and additional services purchased before 1 May 2020.
Testing of the system started on 26 May 2020 on the Company’s website. On the first day 207 applications were processed, and as of now the system handles more than 8,000 applications each day.
E-vouchers are valid for three years and can be redeemed against any number of tickets and services when booking via Aeroflot’s contact centre and on the airline’s website. Passengers can apply for e-vouchers until 31 December 2020.
Aeroflot is offering additional benefits to passengers using e-vouchers to book tickets.
Passengers holding tickets for cancelled flights will automatically be given a one-time 15% discount on the cost of a ticket of the same fare for their new flight. For passengers holding Flex fare class tickets, the one-time discount will be 25%. Discounts are non-transferable and non-combinable, except for those applicable to children under the age of 12.
The offer applies to tickets purchased before 1 May 2020:
- for travel to/from China (including Hong Kong) from 18 February inclusive;
- for travel to/from other international destinations from 5 March inclusive;
- for travel on domestic routes from 18 March inclusive.
For tickets purchased after 1 May 2020 standard refund rules apply.