A Haven holiday parks chief has talked about reopening dates, guests who rebel against social distancing and whether pools will operate as they gear up to re-launch.
Gerard Tempest, guest and proposition director, is a busy man at the moment as Haven's 40 UK parks - with nine in Wales - get ready for the delayed launch of the 2020 holiday season.
In England the parks will open to owners on July 4 as restrictions are eased with a July 6 opening for holidaymakers while in Scotland they are provisionally earmarked to open on July 15.
The story is different in Wales with Welsh Government yet to indicate when sites can reopen - with the next update due on Friday
Gerard said: "We are hoping to get an update at the announcement this week.
"For us the more concrete information we can get the better - this is what we are desperate for.
"We want as much lead time as possible to get the team back and trained.
"We want to open as soon as possible but we won't put the safety and security of team at risk by rushing to open.
"We are not seeing any exit out(with bookings) of Wales to say England or Scotland because of the uncertainty over dates as some operators have reported. I think this is because of the booking guarantee we offer.
"The different rules (in different nations in the UK) have made communication more complex and challenging but it is not the end of the world."
Regardless of the official guidelines what is also important is holidaymaker confidence. This has seen three key announcements from Haven which has sites Hafan y Mor in Pwllheli, Greenacres in Porthmadog, and Presthaven, at Gronant, near Prestatyn, in North Wales.
The first was the booking guarantee - giving holidaymakers additional flexibility and cancellation rights and it was followed by their hideaway product - an offering for a more secluded and Covid-19 safe break.
They then unveiled a six point Clean and Safe Charter which spelt out the measures it was using to keep guests safe on sites.
Gerard added: "We saw from the start that in these massively uncertain times people needed reassurance and we have done that with our three point plan.
"What we are hearing from guests is there is a high degree of confidence in our ability to make them safe and feel safe but what is coming out is concern about how we control any bad behaviour from the small number of guests who may not comply.
"Any potential non-compliance is something we need to be vigilant about and we will be encouraging good behaviour.
"If a guest continues to be non-compliant and we feel they are endangering the safety of other guests and staff then we will to consider what to do, in extreme cases they could be asked to leave the park, but that would be the last resort."
While parks will open next month in England and Scotland - and potentially Wales - not all facilities will be available initially.
Gerard is hopeful that restaurants, swimming pools and bars will follow over the summer.
He said: "We hope they will open but we don't know they will.
"We are looking at our bars, restaurants, pools and how we can best maintain social distance if guidelines allow us to open these facilities.
"We believe we will at some point in the summer be able to open them and we are looking at how we manage that.
"We will then tweak those changes depending on the advice given."
One of the main reasons for Welsh Government caution over reopening dates has been about concerns about adding to infection rates in rural areas and community fears over this.
Gerard added: "We are really conscious of the delicate balance.
"We know the impact we have on local economies - businesses and jobs and reliant on the business we bring in.
"But we have to balance that with the impact on facilities in these local communities.
"With our on-site supermarkets we are working on improving the range, with new pricing and also better stock to reduce demand on facilities in the local community.
"We are also doing things to educate guests to be as well behaved outside the park as they are in the park when it comes to things like social distancing but at the same time it is hard to control guests when they are not on the park."
He said despite the current situation bookings were coming in.
He said: "Demand is there, bookings are okay for 2020 and they are good for 2021 and I think this is because of the reassurance work we have done."
