Ticket checkers told to keep tab on on-train facilities; GPS tracker re-activated

Times News Network
Ludhiana: At a time when Covid-19 cases are rising with each passing day, Northern Railway have given new directions to all ticket checking staff of long-route trains to remain in touch with health department team of the Railways and keep updating about the cleanliness of the trains passing through the city station. This has been done with a view to countering the suffering of the on-board passengers related to medical facilities, non-availability of water in toilets and poor food quality and non-functional air conditioning system.
This development has taken place to counter all such issues in the best possible way during the hot weather conditions. Apart from this, to ensure the safety of passengers on all long-route trains passing through the city railway station and to improve the train operations, a GPS tracker device has been re-activated in these trains.
The railway authorities have also issued several helpline numbers (139, 18001111-39) to make travelling more convenient for passengers. Besides, for fast redressing of their complaints. the authorities have begun the service of a train captain, who will resolve all issues as early as possible.
After getting instruction from the higher authorities of the Northern Railway board, an awareness session was also carried out by the ticketing department officials for implementing the recent directions until the spread of Covid-19 is brought under control.
While providing further information on this, Ludhiana railway station director Tarun Kumar said that, “The railway authorities are taking every possible step to deal with any untoward situation and has given related direction to all ticket checkers who have been designated as train captain on long-route trains. The authorities have given specific direction to the ticket checking staff to look after the other grievances of passengers.”
“Earlier, this service was available in Southern Railway, but now the railway board has issued notice to all railway zones for starting this service in the trains here. A separate telephone line has been provided to the train captain, so that he does not face any problem while sending alerts to the control room,” Kumar added.
A frequent travellers and a businessman, Shubash Sharma, said, “Keeping in mind Covid-19, the Railways should immediately adopt as many as preventive measures in terms of providing proper guidelines to ticker checkers because most of the times on-board passengers have to face inconvenience due to lack of inadequate service and they don’t even know whom to contact for the same.”