Here\'s why Paytm OTP appears at the end of an SMS

NEW DELHI: As social distancing becomes the norm, online payments have emerged as the safest option (with zero human contact) in a world affected by the coronavirus outbreak. While digital payments have made life simple, there also lies a risk of online fraud if one is not careful enough.

And digital payments app, Paytm, seems to have kept that in mind while building its user SMS interface. Replying to a tweet, founder Vijay Shekhar Sharma explained the method to the madness behind the one-time-password (OTP) message which displays the six-digit pin right at the end of the SMS during a transaction.

If you have been one of the many customers bothered by this feature, be assured that it is not a tech bug and a (deliberate) feature.

In a reply to Instahyre Founder Aditya Rajgarhia on Twitter, the 41-year-old entrepreneur revealed that this was a conscious effort to discourage fraudsters. "We figured that whenever fraudsters call a gullible customers, it is very easy for them to share OTP. We put it at the end of the warning message so that (customers) don’t share OTP," he wrote.

He also mentioned that after having implemented this move, Paytm saw a reduction in OTP-sharing.


Rajgarhia said that the OTP appears at the end of the message which forces the user to open the message. He also said that it is easy for the user to copy the OTP from the message snippet or notification if it appears in the first few words.

The query came in by the advanced hiring platform founder after the Paytm boss had spotted a technical glitch in the international news agency Bloomberg's mobile app version. He shared a 14-second short video that showed him facing difficulty in accessing the lower sections of the menu panel. "To sign in, in browser is not an easy thing," his tweet read.

He said that he was surprised that no one had experienced this problem yet. He further stated that the app needs to find a solution to this.


On Thursday, news reports suggested that the digital payments firm had recorded around a four-fold jump in payments received by merchants in its new ledger service amid the pandemic. The amount of payments recorded in its e-ledger service Business Khata has crossed Rs 1,500 crore in about four months.

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13 Apr, 2020
Working from home has become the new normal as companies try to minimise disruptions and keep operations running as close to normal as possible. But with most of us working from home, the lines between "work" and "home" could become quickly blurred.A few weeks ago, Paytm founder Vijay Shekhar Sharma took to Twitter to announce that he had been so wrapped up in Zoom meetings (inset from Sharma's Twitter account) that he forgot it was Sunday. And that seems to be the case with most entrepreneurs who are dealing with investor pressure and the stress of a looming economic slowdown.
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