The huge changes coming to Qantas and Jetstar as airlines move to stop the spread of coronavirus

  • Qantas and Jetstar have announced a new range of safety measures for flights 
  • Program will be rolled out from June 12 to prepare for return of domestic travel
  • Pre-flight and on-board measures will be implemented to stop COVID-19 spread
  • Here’s how to help people impacted by Covid-19

Qantas and Jetstar have announced a new range of safety measures including free face masks and sequenced boarding to ensure travellers fly safely during the coronavirus pandemic.

The airlines will roll out the 'Fly Well' program from June 12 as Australian states and territories prepare for the return of domestic travel.

Before take-off, customers will check in online or through an app and will be strongly encouraged to use the self-service bag drop.

Qantas and Jetstar have announced a new range of safety measures during the coronavirus pandemic including face masks for all passengers

Qantas and Jetstar have announced a new range of safety measures during the coronavirus pandemic including face masks for all passengers

There will be hand sanitising stations at departure gates (pictured) to stop the spread of COVID-19

There will be hand sanitising stations at departure gates (pictured) to stop the spread of COVID-19

Travellers will be given a face mask for peace-of-mind and sanitising wipes to clean their seat belt, tray and armrest.

Passengers will also be asked to avoid moving around cabin and staggered boarding and disembarkation will be implemented to avoid crowding.    

Qantas Group Medical Director Dr Ian Hosegood said the risk of catching coronavirus on a plane is 'already extremely low'.

'That's due to a combination of factors, including the cabin air filtration system, the fact people don't sit face-to-face and the high backs of aircraft seats acting as a physical barrier,' he said.  

'Social distancing on an aircraft isn't practical the way it is on the ground, and given the low transmission risk on board, we don't believe it's necessary in order to be safe. 

'The extra measures we're putting place will reduce the risk even further.' 

Staggered boarding and disembarkation will be implemented to avoid crowding

Staggered boarding and disembarkation will be implemented to avoid crowding

The airlines will roll out the 'Fly Well' program from June 12 as Australian states and territories prepare for the return of domestic travel

The airlines will roll out the 'Fly Well' program from June 12 as Australian states and territories prepare for the return of domestic travel

Qantas and Jetstar aircrafts are already fitted with hospital-grade HEPA filters, which remove 99.9 per cent of all particles including viruses.

On average, air inside the cabin is refreshed every five minutes.  

All passengers are encouraged to download the government's COVIDSafe app, while airline employees are required to follow strict hygiene protocols.    

Qantas Group CEO Alan Joyce said safety is at the core of the airlines operations.  

Travellers will be given a face mask for peace-of-mind and sanitising wipes to clean their seat belt, tray and armrest

Travellers will be given a face mask for peace-of-mind and sanitising wipes to clean their seat belt, tray and armrest

Before take-off, customers will check in online or through an app and will be strongly encouraged to use the self-service bag drop

Before take-off, customers will check in online or through an app and will be strongly encouraged to use the self-service bag drop

'From the early rescue flights we operated right into Wuhan and then more recently bringing Australians back from places like the US and Europe, we have a lot of experience at creating a safe cabin environment for passengers and crew,' he said.

'We're relying on the cooperation of passengers to help make these changes work for everyone's benefit, and we thank them in advance for that. 

'Given the great job Australians have done at flattening the curve, we're confident they'll respond positively to these temporary changes to how we fly.'

Mr Joyce said they would continue to work with the government as well as monitor the roll out of the safety measures.   

QANTAS AND JETSTAR SAFETY MEASURES

PRE-FLIGHT 

Information sent to all customers before they fly, so they know what to expect.

Contactless check-in (via online/app) and self-serve bag drop strongly encouraged, including use of Q Bag Tags.

Hand sanitising stations at departure gates.

Temporary changes to Qantas Lounges, including increased physical distancing, hand sanitising stations, enhanced disinfection of surfaces and adjustments to food and drink service.

Working with airports on other safeguards in the terminal, including regular disinfection of security screening points and installing hygiene screens at airline customer service desks, wherever practical.

 ON-BOARD

Masks provided to all passengers on each flight – while not mandatory from a safety point of view, they are recommended to be worn in the interests of everyone's peace-of-mind.

Enhanced cleaning of aircraft with a disinfectant effective against Coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets.

Sanitising wipes given to all passengers to wipe down seat belts, trays and armrests themselves, if preferred.

Simplified service and catering to minimise touchpoints for crew and passengers.

Passengers asked to limit movement around cabin, once seated.

Sequenced boarding and disembarkation to minimise crowding.

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The huge changes coming to Qantas and Jetstar to stop the spread of coronavirus 

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