NEW DELHI: With the government gradually easing up lockdown restrictions, the Internet and Mobile Association of India (
IAMAI) said that the real challenge will be to rebuild
customer confidence and trust. For this, it suggested that an Aarogya Setu like app can be the way forward for all services including shops, establishments as well as the hospitality sector.
According to IAMAI, an app based on self-certification method and managed by the government could help in ensuring authenticity and consumer faith. This solution, will be self-declared and therefore will not be onerous for any establishment.
Considering the impact of COVID-19, it is apparent that safety and hygiene will be at the forefront of every customers’ mind. Therefore, it will be of utmost importance to uphold high sanitation standards, and an app could be the right enabler.
The association -- as a representative of the app’s community -- expressed its desire to work with the government on developing such apps.