The company says the move will "support" owners through the pandemic.
British sports car manufacturer Aston Martin has confirmed it will change warranties to help owners affected by the coronavirus pandemic. The company says it will extend coverage for those whose cover has expired, while continuing to honor warranties for those who have missed a service as a result of the lockdown.
All vehicles with warranties that expired since March 14 or are due to expire in the coming weeks will see their warranties extended until June 30, 2020. However, for customers in China, that courtesy will be extended to cars with warranties that expired after January 1 to account for the longer lockdown seen there.
Other Automakers Are Doing The Same:
Aston Martins have a condition in the vehicle owner’s guide that says failure to adhere to specified service intervals may invalidate warranty coverage. But the company is seeking to assure customers that the condition is being waived until “restrictions change and appropriate dealer operations are able to resume”.
As a result, any owners whose cars require a service during the disruption caused by COVID-19 will find their warranty cover will be unaffected. And the company is guaranteeing that all cars serviced within three months or 2,000 miles (whichever is earlier) of the in-car service indicator will also be protected in full by any applicable Aston Martin warranty.
However, the manufacturer is asking owners to book their cars in with their dealers as soon as the restrictions are lifted and dealer operations can resume. The cars can then have the scheduled service work completed by the dealers’ fully trained service technicians using genuine Aston Martin parts.
How The Coronavirus Has Impacted The Car Industry:
Andy West, the director of client services at Aston Martin, said the company hoped to reassure customers that their cars would still be covered despite the disruption caused by the lockdown.
“For all of us, the Covid-19 pandemic and associated lockdown has been, and will continue to be, a very trying time,” he said. “While issues such as car maintenance and warranty cover are, quite rightly, not top of mind for many, we want to let our customers know that in partnership with our global dealer network we are doing all we can to support them, and their sports cars, through this period and will be looking forward to helping them get back behind the wheel of their beloved Aston Martin sports cars when it is safe and appropriate to do so.”
ASTON MARTIN ACTS TO SUPPORT WARRANTY AND SERVICE CUSTOMERS DURING COVID-19 LOCKDOWNS WORLDWIDE
- Aston Martin new car warranties extended, and service interval requirements relaxed to give peace of mind for customers
- Actions designed to support Aston Martin owners and mitigate potential effects of lockdowns associated with COVID-19 pandemic worldwide
The brand is taking positive action to extend to 30 June 2020 all new-vehicle warranties that are due to expire, or have expired since 14 March 2020 or, in the case of China, since 1 January 2020. That is, broadly speaking, the period of lockdown in most countries where such conditions exist.
Furthermore, customers are being reassured the condition in their car’s Owner’s Guide stating that failure to adhere to specified service intervals may invalidate warranty coverage, is being waived until restrictions change and appropriate dealer operations are able to resume.
Aston Martin owners whose cars require a vehicle service during the disruption caused by COVID-19 are being assured that their warranty cover will be unaffected, and all cars serviced within three months or 2,000 miles (whichever is earlier) of the in-car service indicator will be protected in full by any applicable Aston Martin warranty.
As soon as restrictions change and Aston Martin dealer operations are resumed, owners of these cars with service work due are being asked to arrange a booking with their dealer. The cars will then have the scheduled service work completed by fully trained service technicians using genuine Aston Martin parts.
Andy West, Director of Client Services at Aston Martin, said: “For all of us, the COVID-19 pandemic and associated lockdown has been, and will continue to be, a very trying time.
“While issues such as car maintenance and warranty cover are, quite rightly, not top of mind for many we want to let our customers know that in partnership with our global dealer network we are doing all we can to support them, and their sports cars, through this period and will be looking forward to helping them get back behind the wheel of their beloved Aston Martin sports cars when it is safe and appropriate to do so.”
For more details on these warranty and service measures, please contact your local Aston Martin dealer.