Coronavirus tracing app glitches after just six days sparking health warning - but authorities say you MUST download it if COVID-19 lockdown restrictions are to be completely lifted

  • Australia's COVIDSafe app could be interfering with diabetes-monitoring apps 
  • More than four-million users have downloaded the app since its Sunday launch
  • Health authorities warn it must be downloaded before we can return to the pub 
  • Here’s how to help people impacted by Covid-19

Australia's coronavirus tracing app could be interfering with diabetes-monitoring apps - but health authorities say it must be downloaded before we can return to the pub.

More than four-million Australians have downloaded the COVIDSafe app, which has been hailed as the nation's ticket out of strict lockdown restrictions.

But some users have reported a glitch with the app after experiencing connection problems with their continuous glucose monitoring (CGM) apps.

The Australian Government COVIDSafe app hopes to slow the spread of coronavirus by using Bluetooth connections to trace who infected people came into close contact with.

Australia's coronavirus tracing app could be interfering with diabetes-monitoring apps. Pictured: A woman uses her mobile phone while walking at Bondi Beach

 Australia's coronavirus tracing app could be interfering with diabetes-monitoring apps. Pictured: A woman uses her mobile phone while walking at Bondi Beach

More than four-million Australians have downloaded the COVIDSafe app (pictured), which has been hailed as the nation's ticket out of strict lockdown restrictions

More than four-million Australians have downloaded the COVIDSafe app (pictured), which has been hailed as the nation's ticket out of strict lockdown restrictions

Diabetes Australia said there was 'no need to panic' when flagging the connectivity issues in a post to Facebook on Wednesday.

'We have received reports from a number of people with diabetes who have downloaded the COVIDSafe app to their smartphone that they have experienced connection problems with their continuous glucose monitoring (CGM) apps,' the post said. 

'We have advised the Department of Health that there may be an issue.'

Diabetes Australia encouraged those who use an app for CGM and have downloaded COVIDSafe to 'closely monitor' if there are connectivity issues. 

'If you are worried, you should temporarily uninstall the COVIDSafe app from your phone,' the post read.

'If you have experienced any issues since downloading the COVIDSafe app, please let us know.'

Diabetes Australia said there was 'no need to panic' when flagging the connectivity issues in a post to Facebook on Wednesday

Diabetes Australia said there was 'no need to panic' when flagging the connectivity issues in a post to Facebook on Wednesday

Pictured: A woman in a face mask uses her mobile phone while walking across the Princes Bridge in Melbourne

Pictured: A woman in a face mask uses her mobile phone while walking across the Princes Bridge in Melbourne

Diabetes Australia said they would provide additional updates when they receive further information. 

Federal and state leaders agreed to bring forward a decision on relaxing coronavirus restrictions after the latest National Cabinet meeting on Friday. 

They will decide on relaxing some social and economic clamps on Friday, May 8 - a week earlier than expected.

Prime Minister Scott Morrison said restarting the economy was as important as stopping the spread of the virus.

'Australians have earned an early mark through the work that they have done,' he said.  

Expanded testing capacity, boosting tracing through the COVIDSafe app and preparing the health system for surges in infections are paving the way for relaxed restrictions. 

The Federal Government has warned that millions more Australians need to download the app - which was launched on Sunday April 26 - to ease baseline national restrictions

The Federal Government has warned that millions more Australians need to download the app - which was launched on Sunday April 26 - to ease baseline national restrictions

National Cabinet is confident those conditions have largely been met, allowing leaders to move faster on changing the rules.

More than four-million people have downloaded and registered for the contact tracing app, which was launched on Sunday, April 26.

Chief medical officer Brendan Murphy urged more to sign up, with the number of people on board not enough to make the scheme effective.

'We need the app uptake to be higher before we can say that the final piece in the jigsaw puzzle of contact tracing is there,' he said.

Mr Morrison said getting back to the pub would be rely on people signing up for the app.

Federal and state leaders agreed to bring forward a decision on relaxing coronavirus restrictions after the latest National Cabinet meeting on Friday. Pictured: A woman uses her phone in Melbourne during the coronavirus pandemic

Federal and state leaders agreed to bring forward a decision on relaxing coronavirus restrictions after the latest National Cabinet meeting on Friday. Pictured: A woman uses her phone in Melbourne during the coronavirus pandemic

'Now if that isn't an incentive for Australians to download COVIDSafe on a Friday, I don't know what is,' he said.

But the COVIDSafe app's tracing capability is not yet operational.

The information gathered by the app cannot yet be passed onto state and territory health officials as it is in the process of being finalised.

'The rules on privacy are being finalised, along with final IT testing,' a Department of Health spokesman said in a statement to the ABC.

'The system will be operational next week ahead of the decision on possible easing of restrictions.'

Deputy Chief Medical Officer Michael Kidd believes it is 'realistic' to expect millions more to sign up before the National Cabinet sits next Friday to consider lifting restrictions.

But he conceded that app is not yet live and won't up and running until next week, and health officials can not use the data but will be able to trace back from the time when someone downloaded the app.

AUSTRALIA'S COVIDSAFE APP - WHAT YOU NEED TO KNOW

The COVID-19 contact tracing app is called COVIDSafe.

It only works on smartphones and can be downloaded from the Apple or Google app stores.

Use of the app is voluntary.

PURPOSE

* To identify people who may have come into contact with someone who has COVID-19 so that they can be advised to take measures to help stop the spread of the disease or get tested.

REGISTRATION

Registration will require users to input their:

* mobile phone number - so they can be contacted if needed for contact tracing.

* name - so the relevant health officials can confirm they are speaking to the right person, although the Health Minister says you can use a fake name if you want.

* age range - so health officials can prioritise cases for contact tracing.

* postcode - to make sure health officials from the right state and territory are dealing with your case.

COVIDSAFE IN USE

The app will record the following contact data:

* the encrypted user ID.

* date and time of the contact.

* the Bluetooth signal strength of other COVIDSafe users you come into contact with. This will be logged every two hours in the National COVIDSafe data store.

* No location data will be collected at any time.

* Contact data stored on a device will be deleted after 21 days.

* All data stored will be deleted once the pandemic has concluded.

PRIVACY

* Personal information collected via COVIDSafe will handled in accordance with the Privacy Act 1988 and the Biosecurity Determination 2020.

* There will be criminal penalties and anyone breaches someone's privacy.

Source: Australian Government Department of Health 

 

 

 

 

  

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Australia's coronavirus tracing app glitches spark health concerns

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