At TrustYou we monitor our global Travel Health Index on a weekly basis, leveraging guest reviews from the largest database in the world to benchmark the crisis and keep an eye on possible signs of recovery. For the week ending on April 13th, we see a slight upward tick in the trend line as shown below. This ever so hopeful sign comes from the APAC region, indicating a slight increase in guest review activity as compared to the previous week.
Since the coronavirus outbreak started in China, it’s most likely that it would also be the first country to recover, initiating the positive guest review trend in the region. With less and less reported new cases of COVID-19 and relaxing of restrictions in China, we are watching with bated breath and in expectation for other countries in the region to follow soon. A recent survey uncovered that 53% of Chinese consumers are planning to travel out of the country during this year and other sources have reported that Chinese domestic business travel will slowly pick up in the near future.
Follow the weekly updates on the Travel Health Index on the TrustYou blog and navigate the current situation through the lens of hotel guest review data.
Lize De Kock
Lize has a zest for technical innovation, writing, and traveling. She won the jackpot with the TrustYou team and has come to realize that you really can have it all. Lize draws her inpiration from good hotel rooms (with a view) and great restaurants.
About TrustYou
TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews also generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.
Find more information on TrustYou and the guest feedback platform on www.trustyou.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor
Press contact
Lize de Kock
lize.dekock@trustyou.net
Logos, product and company names mentioned are the property of their respective owners.