Americas Communications Service Providers Digital Channel Engagement - Important Trends and Key Findings

Dublin, April 23, 2020 (GLOBE NEWSWIRE) -- The "The Engagement with CSPs' Digital Channels: Americas" report has been added to ResearchAndMarkets.com's offering.

Communications service providers (CSPs) are considerably behind digital natives when it comes to providing a digital experience. This report focuses on the important trends in digital experience in the Americas based on a survey of 16 CSPs.

This report provides:

• Recommendations for CSPs on how to improve customer engagement across the three primary digital channels: the mobile app, the website, and virtual assistants
• Important trends and key findings related to mobile app adoption in the Americas
• Important trends and key findings related to website usage in the Americas
• Important trends and key findings related to the adoption of automated attendants in the Americas.
  

For more information about this report visit https://www.researchandmarkets.com/r/v6eo8n

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