Hotel guests have gone quiet. At the beginning of 2020, very few of us could have anticipated that the whole world would be on lockdown by the end of March. It all happened so quickly that it is hard to comprehend. While analyzing the crisis from a hotel guest review standpoint, we put together a time lapse video from out Travel Health Index to visualize the change in activity between 6 January 2020 and 6 April 2020 when guest review data slowed down to, almost, complete global inactivity.
Timelapse: guest review lockdown indicator 06/01/20 - 06/04/20
We update our Travel Health Index every week, leveraging the largest hotel guest review database in the world to monitor the global crisis. Keep an eye on the TrustYou blog for updates and insights over the next few weeks - you’ll be the first to know where and when hotel guests start speaking again.
What is the Travel Health Index It is a key performance indicator developed by TrustYou to score the current state of hotel guest reviews against that of 2019. It leverages the largest guest review database in the world to calculate the state of hotel guest review activity globally and by country. It is calculated on a weekly basis and shows an upwards or downwards trend as compared to the previous week.
Lize De Kock
Lize has a zest for technical innovation, writing, and traveling. She won the jackpot with the TrustYou team and has come to realize that you really can have it all. Lize draws her inpiration from good hotel rooms (with a view) and great restaurants.
About TrustYou
TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews also generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.
Find more information on TrustYou and the guest feedback platform on www.trustyou.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor
Press contact
Lize de Kock
lize.dekock@trustyou.net
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