Coles reopens its home delivery and click and collect services after supermarket suspended them because of COVID-19 panic buying
- Customers will have access to home delivery and click and collect from Tuesday
- These services were shut down so staff resources could help restock shelves
- But Coles said they can not guarantee the entirety of every order can be fulfilled
Coles has reopened its home delivery and click and collect services to all customers after a decrease in panic buying and shelves have been restocked.
These services were temporarily shut down to the wider community on March 16 so Coles could use staff resources to help restock shelves and prioritise vulnerable customers.
From Tuesday, all customers will have access to home delivery, the click and collect service desk and collect concierge services.
From Tuesday, all customers will have access to home delivery, the click and collect service desk and collect concierge services
These services were temporarily shut down to the wider community so Coles could use staff resources to help restock shelves amid panic buying due to the coronavirus
'We are pleased to announce the re-opening of our home delivery service. This means that both our Click&Collect & home delivery services are available to all customers from tomorrow,' Coles said in a message to customers.
Customers can use their existing Coles Online login details and choose which service they want to use.
One change to home deliveries is drivers will no longer offer the service of delivering groceries to a customer's kitchen table.
Share this article
'As we focus on the safety of our customers and team members, deliveries to the kitchen bench have been suspended and all orders will be delivered to your doorstep,' Coles said.
Coles is still limiting the number of customers they will allow inside a store at one time and will continue to place restrictions on how many essential items one person can buy.
The supermarket giant stated they have been able to restock shelves because of the sale restrictions and a decrease in customers panic buying.
One change to home deliveries is drivers will no longer offer the service of delivering groceries to a customer's kitchen table
Coles is still limiting the number of customers they will allow inside a store at one time and will continue to place restrictions on how many essential items one person can buy
Coles will continue to prioritise vulnerable members of the community who have been using Coles Online Priority Service (COPS) to receive deliveries.
'Vulnerable customers accessing the Coles Online Priority Service (COPS) remain our priority to ensure the elderly and those who cannot easily visit our stores have access to everyday grocery essentials,' the message said.
Even though Coles reopened its home delivery service, they can not guarantee the entirety of every order can be fulfilled.
'Coles is experiencing high demand for all products. As a result, we are unable to guarantee that you will receive all items in your order,' they said in an email to customers as reported by 9News.
'In an effort to fulfil your order as best we can, if an item is unavailable, wherever possible we will select a substitute within the same product category.'
