Mundhe launches ‘Nagpur Live City’ app for plaints redressal

Anjaya Anparthi | TNN | Apr 9, 2020, 05:15 IST

Nagpur: Municipal commissioner Tukaram Mundhe has launched ‘Nagpur Live City’ app to resolve problems related to civic amenities. The app can come as a major relief for citizens during prevailing lockdown as they can lodge complaints related to civic amenities sitting at home and hope for redressal from Mundhe in prescribed time period.
It will be the second app in NMC as mayor Sandip Joshi had already launched one, which is also related to addressing complaints of the citizens.
Mundhe’s app will generate notices to officials automatically if anyone fails to resolve the complaints within prescribed time period. All complaints related to water supply, electrical supply, schools, education, solid waste management, property tax, birth and death registration, unsafe buildings, removal of fallen trees etc will be resolved by this app in a hassle free manner.
NMC said in a press release, “The app is designed on the principles of transparency for every stakeholder including citizens and officers. Grievances will be forwarded automatically to higher officials if junior officials fail to resolve them within stipulated time period. The app is user friendly, easy to handle and has citizens dashboard for tracking the status of the grievance. It is available on Google Playstore. The citizens can also access it on https://www.nmcnagpur.gov.in/grievance,” NMC said.
The citizens will have to make one time registration with the app by giving the required information. A registered citizen can track the current status of his/her grievance.
Mundhe had started Janata Durbar at his office for two hours daily since assuming charge as municipal commissioner. He found lot of grievances from public. Therefore, he launched the app and will personally monitor the grievances daily.