New Delhi: Telecom operator
Vodafone Idea has initiated
recharge facilities for its 2G customers using feature phones via SMS and missed call in the state of
Haryana during the
lockdown.
“Vodafone
Idea customer service teams are also creating awareness among customers on accessing and taking the benefit of digital platforms through video links, GIFs, dockets that explain the process for undertaking recharge and effecting bill payments,” the company said in a press release on Wednesday.
Recharge process details are also being communicated via my Vodafone app, my Idea app and enabled via digital wallets. Vodafone pre-paid customers can also recharge at Idea retail outlets and vice-versa, the company said.
Vodafone Idea’s customer service associates have put their contact details outside their stores across the State for customers needing personal intervention.
“Senior customer service managers have also been monitoring and attending to customer requirements varying from KYC compliance, SIMEX procedures as well as handset re-setting,” the company said.
Stepwise procedure for recharge options for different bank account holders is given below:
Quick Recharge through SMS
- E.g. SBI Bank : SMS to 9223440000: SMS Format: Stopup<space>Userid<space>MPIN<space>VODAFONE/IDEA<space>10 digit Mob No<space>Amount
- ICICI Bank: SMS to 9222208888 : MTOPUP<space>IDEA/VODAFONE<space>10 digit Mob No<space>Amount<space>Last 6 digits of Bank Acc
- Axis Bank: SMS to 9717000002 / 5676782 : MOBILE<space>10 digit Mob No<space>Idea/Vodafone<space>Amount<space>Last 6 digits of Bank Acc
- Kotak Bank : SMS to 9971056767 / 5676788 : REC<space>10 digit Mob No<space> VODAFONE/IDEA<space>Amount<space>Last 4 digits of Bank Acc
- IndusInd Bank : SMS to 9212299955: MOB<space>10 digit Mob No<space> VODAFONE/IDEA<space>Amount<space>Last 4 digits of Debit card
Quick Recharge through SMS and Missed call
•E.g. HDFC Bank : SMS and Call to 7308080808
1st Step SMS: ACT<space> VODAFONE/IDEA<space>Last 5 digits of Bank Acc
2nd Step SMS: FAV<space>98XXXXXXXX<space>Amount
3rd Step: Confirm your recharge by giving a missed call to 7308080808