Day 1: Sell or service?
Skip to main content
Sister Publication Links
  • Automotive News Canada
  • Automotive News Europe
  • Automotive News China
  • Automobilwoche
AN-LOGO-BLUE
Subscribe
  • Subscribe
  • Account
  • login
  • HOME
  • NEWS
    • Dealers
    • Automakers & Suppliers
    • News by Brand
    • Cars & Concepts
    • China
    • Shift
    • Mobility Report
    • Special Reports
    • Digital Edition Archive
    • This Week's Issue
    • EV startups Aiways, Byton set sights on Europe
      Used-vehicle deliveries plunge
      Feb. sales sink at GM's 2 joint ventures
      Nissan China sales drop 80% in Feb.
    • We ask the experts
      Consumer Reports offers tips for reducing risk before reselling a vehicle
      Hyundai cruise control system mimics driver behavior
      What about lithium carbon dioxide?
    • China driverless van startup sees demand surge amid outbreak
      Dealer body key to success with EVs, GM says
      Investments in Waymo might signal a new chapter
      GM eyes EV leadership with multiple models, lower-cost batteries
    • 2020 NADA Show
      2020 CES
      Automotive News special report: Retail Realities
      2019 UAW-Detroit 3 negotiations: The path forward
    • Detroit 3 ban most travel, monitor critical China market
      Toyota of Kirkland
      A virus, a dealership and a flurry of questions
      Investments in Waymo might signal a new chapter
      Finicky American demand changes path for BMW's crossover EV
    • Access F&I
    • Fixed Ops Journal
    • Marketing
    • Used Cars
    • Retail Technology
    • Sales
    • Best Practices
    • Dealership Buy/Sell
    • NADA
    • NADA Show
    • Automakers
    • Manufacturing
    • Suppliers
    • Regulations & Safety
    • Executives
    • Leading Women Network
    • Guide to Economic Development
    • PACE Awards
    • Management Briefing Seminars
    • World Congress
    • Aston Martin
    • BMW
      • Mini
      • Rolls-Royce
    • Daimler
      • Mercedes Benz
      • Smart
    • Fiat Chrysler
      • Alfa Romeo
      • Chrysler
      • Dodge
      • Ferrari
      • Fiat
      • Jeep
      • Maserati
      • Ram
    • Ford
      • Lincoln
    • General Motors
      • Buick
      • Cadillac
      • Chevrolet
      • GMC
      • Holden
    • Honda
      • Acura
    • Hyundai
      • Genesis
      • Kia
    • Mazda
    • McLaren
    • Mitsubishi
    • Nissan
      • Infiniti
    • PSA
      • Citroen
      • Opel
      • Peugeot
    • Renault
    • Subaru
    • Suzuki
    • Tata
      • Jaguar
      • Land Rover
    • Tesla
    • Toyota
      • Lexus
    • Volkswagen
      • Audi
      • Bentley
      • Bugatti
      • Lamborghini
      • Porsche
      • Seat
      • Skoda
    • Volvo
    • (Discontinued Brands)
    • Auto Shows
      • Detroit Auto Show
      • New York Auto Show
      • Los Angeles Auto Show
      • Chicago Auto Show
      • Geneva Auto Show
      • Paris Auto Show
      • Frankfurt Auto Show
      • Toronto Auto Show
      • Tokyo Auto Show
      • Shanghai Auto Show
      • Beijing Auto Show
    • Future Product Pipeline
    • Photo Galleries
    • Car Cutaways
    • Design
  • OPINION
    • Blogs
    • Cartoons
    • Keith Crain
    • Automotive Views with Jason Stein
    • Columnists
    • China Commentary
    • Editorials
    • Letters to the Editor
    • Send us a Letter
    • EV bill stirs direct-sales fear for dealers
      Dealers defy gloom, enjoy their business
      A glimpse into Lexus' dealer edge
      Renault Van den Acker web.jpg
      The Renault design boss matching sneakers to cars
    • view gallery
      1 photos
      Quarantine
      Corvette demand
      view gallery
      1 photos
      Corvette Demand
      Strategic retreat
      view gallery
      1 photos
      Strategic Retreat
      Coronavirus supplies
      view gallery
      1 photos
      Coronavirus Supplies
    • Shifting gears away from the stick shift
      SEMA still a wonderful circus
      Penske still has plenty of races to win
      Ford's turn in the hot seat
    • March 10, 2020 | Why Bigland and FCA reached their 'breaking point'
      March 3, 2020 | Coronavirus will test industry’s resilience
      February 25, 2020 | Colorado EV bill could set precedent
      February 18, 2020 | Electric pickup space is getting crowded
    • Lynn Rohland
      Navigating complex data privacy terrain
      The coronavirus and the test of a career
      Bunkley
      Feds can't trust UAW to clean up
      A win in Colorado, but a continued threat to dealers nationwide
    • Beijing, stung by outbreak, has limited resources to rescue market
      A bailout won’t help Nio become another Tesla
      Selling cars has become more difficult than making them
      Panic over epidemic upends auto industry
    • Coronavirus should change how we all work
      Dealers need help marketing EVs
      Colorado bill would hurt franchised dealers
      Fore HQ
      More drama at Ford
    • Bad behavior toward women not norm
      Let the free market decide EVs' future
      Franchise system is not archaic
      Don't underrate the dealer
  • DATA CENTER
  • VIDEO
    • AutoNews Now
    • First Shift
    • Special Video Reports
    • Weekend Drive
    • AutoNews Now: Morgan Stanley slashes U.S. sales forecast
      AutoNews Now: Nissan may leave alliance venture fund, report says
      AutoNews Now: Honda taps 'highly respected' exec to head U.S. auto division
      AutoNews Now: Tavares: FCA, PSA need to rethink strategy in China
    • First Shift: N.Y. auto show delayed until August
      First Shift: GM cancels Cadillac EV reveal over coronavirus concerns
      First Shift: Maserati, Ferrari continue operations amid coronavirus restrictions
      First Shift: Coronavirus to put dent in global sales, Goldman Sachs says
    • How a N.H. dealership group recruits more women
      Why gently used vehicles may 'steal' new-car shoppers in 2020
      Mazda CEO on U.S. retail remake, upcoming tech and company’s centennial
      Dealer Mike Maroone on equity partners, pushing back and 'terrible' stair-steps
    • Carlos Ghosn's quest to restore his reputation
      Why Ford must execute to avoid 'deep trouble'
      Why Honda is 'locked and loaded' for 2020
      Jeep's Jim Morrison on Gladiator's appeal, new products
  • EVENTS & AWARDS
    • Events
    • Awards
    • PACEpilot
    • World Congress
    • Retail Forum: NADA
    • Canada Congress
    • Europe Congress
    • Retail Forum: Chicago
    • Leading Women Conference
    • Retail Forum: Toronto
    • Fixed Ops Journal Forum
    • 100 Leading Women
      • Submit a nomination for 2020
    • 40 Under 40 Retail
    • All-Stars
    • Best Dealerships To Work For
    • PACE Awards
    • PACEpilot
    • Rising Stars
    • Europe Rising Stars
  • JOBS
  • Content Studio
  • +MORE
    • Leading Women Network
    • Podcasts
    • Webinars
    • Publishing Partners
    • Classifieds
    • People on the Move
    • Newsletters
    • Contact Us
    • Media Kit
    • RSS Feeds
    • Shift: A Podcast About Mobility
    • Special Reports Podcasts
    • Weekend Drive Podcasts
    • IHS Markit: The battery electric vehicle (BEV)
    • Wells Fargo Auto: Switching gears from LIBOR to SOFR
    • Ally: Do It Right
    • DealerSocket
    • Deloitte: Cyber everywhere: Preparing for automotive safety in the face of cyber threats
    • Facebook: The road to a zero-friction future
    • Guide To Economic Development
    • PayPal Credit: How consumer financing helps drive sales for online auto parts retailers
MENU
Breadcrumb
  1. Home
  2. Quarantine chronicle
Quarantine chronicle
March 12, 2020 02:22 PM

Day 1: Sell or service?

Luca Ciferri
Europe Editor, based in Turin, Italy, for Automotive News
  • Tweet
  • Share
  • Share
  • Email
  • More
    Print
    REUTERS

    A woman wears a mask at the Carlo Alberto square in Turin, Italy.

    Editor's note: Luca Ciferri, editor and associate publisher of Automotive News Europe, is living under quarantine at his Italian home in Villastellone, just south of Turin. He will be filing daily updates in this blog post.

    Starting this morning, Italy is on a two-week quarantine imposed by the government to slow the spread of the new coronavirus, which health authorities here have tied to the deaths of more than 1,000 people.

    In an attempt to prevent the contagion's spread without choking the economy, some businesses will be closed until March 25th. Others will operate in low gear. Still others will be unaffected.

    Those include the food and health-care industries as well as newsstands. Information is crucial, particularly in dramatic, unprecedented situations like this one. Public transport will be regulated on a regional basis, as will airports. Barber shops and hairdressers are closed; perfume shops are not.

    The retail auto sector is in complete turmoil.

    The prime minister's decree that took effect this morning does not list car sales as a permitted activity. Lacking specific guidance, several automakers and dealers told me today that they have banned sales but are offering some sorts of service. They're viewing service as a production activity that could go on as long as strict health-protection measures are in place.

    This interpretation could be open to debate. Servicing vehicles is not clearly forbidden, but it's also not clearly allowed. As a result, some dealers are taking a more cautious approach: servicing only ambulances or vehicles owned or used by doctors and nurses as well as by elderly people.

    Early this morning, the Italian dealer association, Federauto, asked the authorities for guidance on what dealers can and cannot do.

    Without an official answer, common sense is the only metric currently available.

    Letter
    to the
    Editor

    Send us a letter

    Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print.

    Recommended for You
    Digital Edition
    Automotive News 3-9-20
    THIS WEEK'S EDITION
    See our archive
    Fixed Ops Journal
    Fixed Ops Journal - 2-17-20
    Read the issue
    See our archive
    Sign up for free newsletters
    EMAIL ADDRESS

    Please enter a valid email address.

    Please enter your email address.

    Please select at least one newsletter to subscribe.

    You can unsubscribe at any time through links in these emails. For more information, see our Privacy Policy.

    Get Free Newsletters

    Sign up and get the best of Automotive News delivered straight to your email inbox, free of charge. Choose your news – we will deliver.

    Subscribe Today

    Get 24/7 access to in-depth, authoritative coverage of the auto industry from a global team of reporters and editors covering the news that’s vital to your business.

    Subscribe Now
    Connect With Us
    • Facebook
    • Instagram
    • LinkedIn
    • Twitter

    Our mission

    The Automotive News mission is to be the primary source of industry news, data and understanding for the industry's decision-makers interested in North America.

    AN-LOGO-BLUE
    Contact Us

    1155 Gratiot Avenue
    Detroit, Michigan
    48207-2997

    (877) 812-1584

    Email us

    Automotive News
    ISSN 0005-1551 (print)
    ISSN 1557-7686 (online)

    Fixed Ops Journal
    ISSN 2576-1064 (print)
    ISSN 2576-1072 (online)

    Resources
    • About us
    • Contact Us
    • Media Kit
    • Subscribe
    • Manage your account
    • Reprints
    • Ad Choices Ad Choices
    • Sitemap
    Legal
    • Terms and Conditions
    • Privacy Policy
    • Privacy Request
    Automotive News
    Copyright © 1996-2020. Crain Communications, Inc. All Rights Reserved.
    • HOME
    • NEWS
      • Dealers
        • Access F&I
        • Fixed Ops Journal
        • Marketing
        • Used Cars
        • Retail Technology
        • Sales
        • Best Practices
        • Dealership Buy/Sell
        • NADA
        • NADA Show
      • Automakers & Suppliers
        • Automakers
        • Manufacturing
        • Suppliers
        • Regulations & Safety
        • Executives
        • Leading Women Network
        • Guide to Economic Development
        • PACE Awards
        • Management Briefing Seminars
        • World Congress
      • News by Brand
        • Aston Martin
        • BMW
          • Mini
          • Rolls-Royce
        • Daimler
          • Mercedes Benz
          • Smart
        • Fiat Chrysler
          • Alfa Romeo
          • Chrysler
          • Dodge
          • Ferrari
          • Fiat
          • Jeep
          • Maserati
          • Ram
        • Ford
          • Lincoln
        • General Motors
          • Buick
          • Cadillac
          • Chevrolet
          • GMC
          • Holden
        • Honda
          • Acura
        • Hyundai
          • Genesis
          • Kia
        • Mazda
        • McLaren
        • Mitsubishi
        • Nissan
          • Infiniti
        • PSA
          • Citroen
          • Opel
          • Peugeot
        • Renault
        • Subaru
        • Suzuki
        • Tata
          • Jaguar
          • Land Rover
        • Tesla
        • Toyota
          • Lexus
        • Volkswagen
          • Audi
          • Bentley
          • Bugatti
          • Lamborghini
          • Porsche
          • Seat
          • Skoda
        • Volvo
        • (Discontinued Brands)
      • Cars & Concepts
        • Auto Shows
          • Detroit Auto Show
          • New York Auto Show
          • Los Angeles Auto Show
          • Chicago Auto Show
          • Geneva Auto Show
          • Paris Auto Show
          • Frankfurt Auto Show
          • Toronto Auto Show
          • Tokyo Auto Show
          • Shanghai Auto Show
          • Beijing Auto Show
        • Future Product Pipeline
        • Photo Galleries
        • Car Cutaways
        • Design
      • China
      • Shift
      • Mobility Report
      • Special Reports
      • Digital Edition Archive
      • This Week's Issue
    • OPINION
      • Blogs
      • Cartoons
      • Keith Crain
      • Automotive Views with Jason Stein
      • Columnists
      • China Commentary
      • Editorials
      • Letters to the Editor
      • Send us a Letter
    • DATA CENTER
    • VIDEO
      • AutoNews Now
      • First Shift
      • Special Video Reports
      • Weekend Drive
    • EVENTS & AWARDS
      • Events
        • PACEpilot
        • World Congress
        • Retail Forum: NADA
        • Canada Congress
        • Europe Congress
        • Retail Forum: Chicago
        • Leading Women Conference
        • Retail Forum: Toronto
        • Fixed Ops Journal Forum
      • Awards
        • 100 Leading Women
          • Submit a nomination for 2020
        • 40 Under 40 Retail
        • All-Stars
        • Best Dealerships To Work For
        • PACE Awards
        • PACEpilot
        • Rising Stars
        • Europe Rising Stars
    • JOBS
    • Content Studio
    • +MORE
      • Leading Women Network
      • Podcasts
        • Shift: A Podcast About Mobility
        • Special Reports Podcasts
        • Weekend Drive Podcasts
      • Webinars
      • Publishing Partners
        • IHS Markit: The battery electric vehicle (BEV)
        • Wells Fargo Auto: Switching gears from LIBOR to SOFR
        • Ally: Do It Right
        • DealerSocket
        • Deloitte: Cyber everywhere: Preparing for automotive safety in the face of cyber threats
        • Facebook: The road to a zero-friction future
        • Guide To Economic Development
        • PayPal Credit: How consumer financing helps drive sales for online auto parts retailers
      • Classifieds
      • People on the Move
      • Newsletters
      • Contact Us
      • Media Kit
      • RSS Feeds