The incredible free Coles service that you've likely never heard of - but you won't get the same treatment at Aldi
- Coles has a 'carry to car' service to help shoppers, which is available on request
- Woolworths and Harris Farm Markets also offer to help with carrying shopping
- German chain Aldi refuses to offer help as it would would cause 'higher prices'
- Independent chains IGA and FoodWorks have different policies at each store
Coles provides a little-known free service to customers struggling to carry their groceries to their car.
The supermarket giant has a 'carry to car' service, which is available on request if you're finding it difficult to transfer your groceries to your vehicle.
'Our team members are on hand in every Coles store to help carry your groceries if you need. Please ask for assistance at the Customer Service Desk,' the Coles website read.
And Coles isn't the only supermarket to offer the service, with several competitors also keen to lend a hand.
Coles has a 'carry to car' service to help people take their groceries from the store to their vehicle
The Coles website says: 'Our team members are on hand in every Coles store to help carry your groceries if you need. Please ask for assistance at the Customer Service Desk.'
Australia's largest supermarket chain Woolworths does not have a carry-to-car service listed on their website.
However, a Woolworths spokesman confirmed that supermarket staff would help to carry groceries if asked.
'Our stores' team are more than happy to help customers carry groceries to the car when needed,' the spokesman said.
'It's not a policy, but a natural part of our broader commitment to serve our customers.'
The upscale Harris Farm Markets also assist their customers to carry their groceries.
'We do offer help, it's called car service and it's available at all of our stores,' a Harris Farm spokeswoman told Daily Mail Australia.
Share this article
Australia's largest supermarket chain Woolworths does not have a carry-to-car service policy but does offer it as 'a natural part of our broader commitment to serve our customers'
Meanwhile, German supermarket chain Aldi refuses to help shoppers carry their shopping as they have skeleton staff.
'Offering such a service would add costs to our business; which we would then have to pass onto you via higher prices,' the Aldi website's FAQ section read.
'When an item is over a certain weight, we will advertise the fact in our catalogue and encourage you to bring assistance to help carry the item out of the store.
'Each store is equipped with a trolley suitable for moving large objects which a Retail Assistant can provide to you.'
German supermarket chain Aldi completely refuses to help shoppers carry their shopping as they have skeleton staff. They explained that offering a carry-to-car service would drive the prices of their groceries up
At IGA, each store has a different policy on carrying groceries as they are independently owned.
IGA Darlinghurst in Sydney said they 'do not have the staff' the to help people carry their groceries.
Meanwhile, an IGA Port Melbourne employee said it was 'no worries' to help with carrying shopping.
Similarly, independent supermarket group FoodWorks also has different policies from store to store.
'All of our stores are independently operated, so it's best to contact each store to find out if they do it (carry groceries) or not,' a FoodWorks spokeswoman said.
At IGA, each store has a different policy on carrying groceries as they are independently owned. Similarly, independent supermarket group FoodWorks also has different policies from store to store
