Haryana gets Gold Award for citizen centric services under e-governance projects

CHANDIGARH: The Central government presented 'Gold Award' to the government of Haryana for timely implementation of citizen-centric services under the e-governance project of Antyodaya Saral.
The award was received by Rakesh Gupta, project director, Good Governance, associate to the chief minister, at the 23rd National Awards ceremony organized by the Central Administrative Reforms and Public Grievances Department (DAR & PG), Government of India, in Mumbai. The Antyodaya Saral project has been selected for the 'Gold Award' in the category of 'Excellence in providing citizen-centric delivery'.
While congratulating the officers, chief minister Manohar Lal Khattar said that it is a matter of great pride for Haryana that the e-governance initiatives taken up by the state government got recognition at the national level.
He said that the Antyodaya Saral Project was launched in the state which has not only helped in curbing corruption, improving efficiency and ensuring hassle-free delivery of services, but has also given Haryana a new identity in the field of Information Technology (IT).
The project director, Chief Minister Good Governance Associates, Dr. Rakesh Gupta said that Haryana was always proactive in initiating information technology (IT) projects, which has helped the state to emerge as a premier cyber state in the country. He said that now the state has a target of turning 2.5 crore citizens to e-citizens.
Rakesh Gupta shared that the project was conceptualized in February 2017 and its implementation began in July 2017. Antyodaya Saral Project involved re-imagining the entire service delivery framework in the state, with citizens at the center of it, and in the process bringing about a fundamental behavioral change in the way the government functions. He said that dedicated efforts have been made in the last few years in this direction.
The key objectives of Antyodaya Saral Project, include making all schemes and services available on an integrated online platform, and establishing state-of-the-art citizen service delivery centers at district, sub-division and tehsil level, furthermore to ensure availability of all schemes and services at Atal Seva Kendra (CSC), and ensuring all schemes and services are delivered to the people of the state in a transparent and time-bound manner.
Sharing the details of the data recorded by the system, Rakesh Gupta said that every year, around 1 crore applications are received online in Haryana. More than 70 lakh of these are received through the Antyodaya Saral platform. More than 1 lakh queries and grievances regarding the scheme and services are resolved every month by the Antyodaya Saral Helpline (1800-2000-023). More than 15 lakh SMSs are sent to citizens every month to inform the status of applications.