BENGALURU: Passengers aboard IndiGo flight 6E 9002 from Bengaluru to New Delhi were stranded in the aircraft for more than an hour at the apron on Monday forenoon after the pilot forgot to bring his certification with him.
The pilot realised he'd forgotten the documents as the flight was about to take off, said passengers. Passengers were startled to suddenly hear the pilot apologising on the intercom for not bringing important legal documents with him.
The flight, scheduled to depart at 11.05am, finally left only at 12.08pm and landed in Delhi at 2.37 pm. Several passengers missed crucial appointments and meetings in Delhi, while many missed connecting flights.
Mohammed Sadiq, a passenger, told TOI, "I have to now stay an extra day in Delhi because I missed my meeting and postponed it to Tuesday. They completed the boarding process and the aircraft began moving when the pilot said he had forgotten important legal documents. We checked with the airhostess who repeated the same thing. We were then stuck in the aircraft for more than one hour with no news of what was happening,"
"Flight has been pushed back and now pilot is waiting for document," tweeted Maneesh Agrawal, another passenger onboard the flight.
Airline tenders apology
Replying to passenger complaints on social media, IndiGo said, "We are so sorry to hear this. We never wish our passengers to face such experience and always try our best to offer on time performance but our operations are also dependent on various factors which determine our performance."
The pilot realised he'd forgotten the documents as the flight was about to take off, said passengers. Passengers were startled to suddenly hear the pilot apologising on the intercom for not bringing important legal documents with him.
The flight, scheduled to depart at 11.05am, finally left only at 12.08pm and landed in Delhi at 2.37 pm. Several passengers missed crucial appointments and meetings in Delhi, while many missed connecting flights.
Mohammed Sadiq, a passenger, told TOI, "I have to now stay an extra day in Delhi because I missed my meeting and postponed it to Tuesday. They completed the boarding process and the aircraft began moving when the pilot said he had forgotten important legal documents. We checked with the airhostess who repeated the same thing. We were then stuck in the aircraft for more than one hour with no news of what was happening,"
"Flight has been pushed back and now pilot is waiting for document," tweeted Maneesh Agrawal, another passenger onboard the flight.
Airline tenders apology
Replying to passenger complaints on social media, IndiGo said, "We are so sorry to hear this. We never wish our passengers to face such experience and always try our best to offer on time performance but our operations are also dependent on various factors which determine our performance."
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