Ryanair released its August customer service statistics, which show that:
- 93% of August flights arrived on-time (up from 89% August 2018) excl. ATC delays
- ATC staff shortages delayed 18,785 Ryanair flights in August – the worst so far this year
- ust 10 flights cancelled (down from 547 in August 2018)
Ryanair also released its August ‘Rate My Flight’ customer experience scores, which show 86% of over 131,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (91%), onboard service (90%), range of food & drink (83%), and boarding (82%).