Attend the FOJ Forum II

Our second annual conference will be held Nov. 12-13 in Orlando. We’ll focus on generating ideas that you can implement right away while casting an eye on issues shaping the service department of tomorrow.

EVs as a Dealership Service Opportunity
Nate Chenenko, director, Carlisle & Co.

A Conversation With Dick Chitty
Richard Chitty, retired parts and service chief, Toyota Motor Sales U.S.A.

Train Your Technicians to Write Service Estimates
Mark Hargreaves, service manager, Gator Chrysler-Jeep-Dodge-Ram

The 'Best' Way to Customer Pay
Tom Kane, fixed operations director, Universal Nissan-Hyundai-Genesis

On the Front Lines of Safety
Jason Levine, executive director, Center for Auto Safety

The Future of Service in the Era of Shared Mobility
Anthony Rodio, CEO, yourmechanic.com

Bringing a Championship Mentality to Fixed Ops
Cecil Sims, parts and service director, Mercedes-Benz of Birmingham

What Serving Disney Customers Taught Me About Auto Service
Alan Starling, president, Starling Automotive Group

The Benefits of a Service BDC
Sarah Vantine, service business development center director, Scott Clark Auto Group

Focus on the Hours, Not the Dollars
Tully Williams, fixed operations director, Niello Co.

• Lee Harkins, owner, M5 Management Services
• Don Reed, CEO, DealerPro Training
• Almog Veig, director, fixed operations, David Lewis & Associates

Attendees will have a chance to put three veteran consultants on the spot with their most pressing questions.

Profit Builders Workshop, featuring DealerPro’s Don Reed. A hands-on, two-hour session where you’ll learn to identify and review primary causes of poor performance, discover hidden profit opportunities, set goals for profit improvement and strategize new processes to reach those goals.