BENGALURU: Bangalore Metro Rail Corporation Ltd (BMRCL) on Tuesday urged Metro users not to use the online top-up modes till the technical glitches are resolved.
This would mean that commuters cannot recharge their smartcards through BMRCL’s website, Karnataka Mobile-One app or bank auto top-up options, according to a press release.
However, commuters can top-up their smartcards at station ticket counters using cash or credit/debit cards. This is expected to result in long queues at Metro counters across all stations.
BMRCL said it was unable to provide online recharge in 3,092 such cases till August 3. “On August 5, BMRCL has resolved the issue manually and all commuters can get their smartcards topped up at entry gate of any station,” he said. BMRCL said they are now working on resolving the issue related to automation of the online top-up process.
TOI had carried a story on August 1 titled ‘Metro card users fume as recharged amount yet to be credited’. Every day, about four lakh passengers travel in the Metro and 60% of them are smartcard users.
While BMRCL authorities are yet to allow recharge through digital wallets, their counterparts in Delhi, Hyderabad and Mumbai allow recharge of cards via Paytm and PhonePe. Namma Metro is also yet to tie up with unified payment interface (UPI)-based apps such as PhonePe, Google Pay, Paytm and Bhim.
This would mean that commuters cannot recharge their smartcards through BMRCL’s website, Karnataka Mobile-One app or bank auto top-up options, according to a press release.
However, commuters can top-up their smartcards at station ticket counters using cash or credit/debit cards. This is expected to result in long queues at Metro counters across all stations.
BMRCL said it was unable to provide online recharge in 3,092 such cases till August 3. “On August 5, BMRCL has resolved the issue manually and all commuters can get their smartcards topped up at entry gate of any station,” he said. BMRCL said they are now working on resolving the issue related to automation of the online top-up process.
TOI had carried a story on August 1 titled ‘Metro card users fume as recharged amount yet to be credited’. Every day, about four lakh passengers travel in the Metro and 60% of them are smartcard users.
While BMRCL authorities are yet to allow recharge through digital wallets, their counterparts in Delhi, Hyderabad and Mumbai allow recharge of cards via Paytm and PhonePe. Namma Metro is also yet to tie up with unified payment interface (UPI)-based apps such as PhonePe, Google Pay, Paytm and Bhim.
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