MaritzCX, the leader in customer experience (CX) for big business, unveiled today the first Patient Experience (PX) Platform developed by experts in customer experience. MaritzCX is also the first and only CX platform company that is CMS-certified to offer Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) surveys.
Identifying the need for an all-inclusive, customizable patient experience survey and reporting framework, MaritzCX developed the MaritzCX Patient Experience Platform where HCAHPS, patient experience, employee experience, safety and quality, point-of-care/rounding, operational, financial and clinical data can be uploaded in real time into a single platform.
Healthcare organizations can integrate, view and analyze patient experience data from multiple sources and surveys to gain a more comprehensive view of what impacts the patient journey. With this more inclusive view, healthcare organizations can identify more significant and impactful improvements to enhance patient experiences, scores and reimbursement.
“Healthcare organizations have long looked for patient experience best practices outside of their industry. MaritzCX has spent 50 years implementing customer experience best practices for leading global organizations in industries that include hospitality, retail, high tech and financial services, and now has smashed the regulatory and technology barrier between the two arenas to revolutionize the patient experience,” said Mike Sinoway, MaritzCX president and CEO. “With the MaritzCX Patient Experience Platform and CMS certification, we help healthcare firms break free of the inflexible and stagnant offerings provided by current patient experience vendors in the space today.”
MaritzCX’s Patient Experience Platform is all-inclusive, customizable and different from the platforms of current vendors in the space:
More information about the flexibility of the MaritzCX Patient Experience Platform, and how it can help enhance current patient experience programs, can be found at www.maritzcx.com/patient-experience.
About MaritzCX
MaritzCX is customer experience (CX), employee experience (EX) and patient experience (PX) management for big business. High-value experience programs are critical for every organization. We combine experience software, data and research science, deep vertical market expertise, and managed program services to help accelerate client success. Experience programs that are most impactful drive the right kind of actions throughout the company and support a strong business case. MaritzCX seeks to partner with companies that insist on effective and high-ROI experience efforts. Our customers include global brands from the Automotive, Financial Services, Travel & Hospitality, Consumer Technology, Patient and Healthcare, Telecom, Retail, B2B, Energy and Utilities industries.
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