The Krem de la Krem of cabins? Inside Aeroflot's business class, which leaves Soviet times behind, but isn't quite oligarch chic... despite the Bollinger Champagne
- Russian airline Aeroflot now has a modern fleet, mainly made up of Airbus and Boeing aircraft
- It's the official airline sponsor of Manchester United and appears to be a slicker operation than in the past
- Jennifer Newton tries out its business class on an Airbus A330, return from London Heathrow to Moscow
Cruising over the vast Russian landscape, reclining in my huge business class seat with a glass of Champagne in hand, I ask myself, ‘Can I really be flying Aeroflot?’
After all, historically, this Russian airline has a terrible safety record and hasn’t exactly been a byword for mile-high luxury.
But its reputation was forged during the Soviet era. Times have changed - and so has Aeroflot.

The business class seats on Aeroflot's Airbus A330, upholstered in the airline's rusty orange and navy blue colour scheme


Although Jennifer doesn't find it an issue, in terms of privacy, some might be disappointed that the only thing that separates passengers from their neighbour is a short divider in the armrest, left. Pictured right is Jennifer stretching her legs wearing the slippers that were handed out to business class passengers . The size of the TV screen is 15.4 inches

The seats in Aeroflot's A330 business class cabin recline into fully flat 6ft 3in beds at the touch of a button

Jennifer opts for a pre-take-off sparkling wine, served in a glass tumbler
It now appears to be a much slicker operation with a modern fleet mainly made up of state-of-the-art Boeing and Airbus aircraft and it’s even the official airline sponsor of Manchester United.
So can high-flyers now take the Russian airline more seriously? This is what I set out to discover after an invite to try its top-tier cabin.
My Aeroflot experience begins at Heathrow's Terminal Four, where I'm booked to take the airline's 13.25 flight to Moscow's Sheremetyevo International Airport.
After a brief pit stop in the SkyTeam Lounge, I'm one of the first to board the Airbus A330-200-operated service.
At the door of the aircraft, I am met by a smiley flight attendant decked out in the carrier's vibrant orange uniform, which includes elegant white gloves. All very HM Queen Elizabeth II.
She greets me in Russian and can obviously tell from the blank look on my face I'm not a native speaker so tries English instead, while checking my boarding pass.
After ushering me to my seat where a pillow and blanket are waiting, I stow my bags and another flight attendant approaches - yet again speaking Russian.
Seeing my confusion, she too quickly switches to English offering me a pre-take-off drink of juice or sparkling wine.
Naturally, I opt for the sparkling wine, which bizarrely comes in a glass tumbler rather than a flute. Maybe it’s a safety thing, but who doesn't prefer fizz in a flute?
As I check out my surroundings, the same flight attendant is back, asking how I would like to be addressed, which I find very polite if a little odd.
She also hands over an amenity kit (non-branded), a pair of slippers and headphones for the in-flight entertainment.
The small kit comes in a cheap-looking bright blue bag - which almost looks like a gym bag - decorated with a picture of an Aeroflot flight attendant on the front.
It has everything you would expect inside - a pen, a toothbrush, toothpaste, a comb, a shoehorn and an eye mask.
Two surprises in the bag include a lip balm and hand cream made by high-end French beauty company L'Occitane en Provence - very swanky.
The slippers too are a surprise as I've never been offered these before on a flight.

The small, cheap-looking, bright blue business class amenity kit contains a pen, a toothbrush, toothpaste, a comb, a shoehorn and an eye mask. Two surprises in the bag are lip balm and hand cream by high-end French beauty company L'Occitane en Provence


The seat buttons in business class (left). Jennifer says that the sturdy Aeroflot-branded headphones are definitely the best she's ever experienced on a commercial flight, with an almost pin-sharp sound (right)

Jennifer relaxing in her Aeroflot business class seat
But I thoroughly approve as it means I can pop off my shoes and start to really get comfortable in my seat - without worrying about what I'm stepping in or getting my socks dirty.
The seat itself is huge in comparison to a standard economy seat - with Aeroflot opting for a brave rusty orange and blue-trim colour scheme.
I consider donning my sunglasses to take the edge off the brightness, but after the initial shock, I don’t think about the hues again.
The seat reclines into a fully flat 6ft 3in bed at the touch of a button and even though I don’t sleep on the three-hour, 20-minute flight - it has plenty of comfy shut-eye potential.
Although I don’t exactly find it an issue, in terms of privacy, some might be disappointed that the only thing that separates you from your neighbour is a short divider in the armrest.
We also have to share a middle armrest that acts as a small table when the main tray table is stowed and I can see everything my seatmate is watching on his in-flight entertainment screen (and vice versa).
The screen itself measures an okayish-for-business-class 15.4 inches and luckily shows in-flight entertainment in English, as well as Russian and Mandarin.
The sturdy, Aeroflot-branded headphones are definitely the best I've ever experienced on a commercial flight, with an almost pin-sharp sound.
But forget the in-flight movies. One of the best things I watch on my screen is the pilot's-eye-view of both the take-off at Heathrow and landing at Sheremetyevo, which comes on automatically.
This goes some way to compensate for not being able to look out of the window, an activity I’d especially been hoping would be an option, as it’s my first trip to Russia.


As Jennifer flew from London to Moscow on an afternoon flight, menus were handed out for lunch (left). While perusing the menu, she was given a glass of Bollinger champagne along with a tray of nuts

The cold starter Jennifer opts for - scallops with cucumber and greens served with a 'Japanese sauce'. She describes it as extremely tasty

The main course Jennifer goes for is described on the menu as chicken with eggplants and broccoli in chicken sauce - or as Brits would call it, gravy

On flights that last longer than six hours, Aeroflot offers cocktails (list pictured)


Aeroflot serves classy Bollinger Champagne in business class (left). Pictured right is the white wine list

The red wine list: Aeroflot serves two reds, one from France and one from Spain

Dessert is lemon cake with a dash of custard and a berry topping. All of the food is served on Aeroflot-branded crockery that comes with slim metal cutlery
Shortly after take-off, menus for lunch are handed out and having never tasted airline food that I would consider even remotely tasty, I am apprehensive.
Luckily, there are three options for a starter and a main course - already an improvement on the usual offering in economy.
After taking my order, the flight attendant decks my tray table in a white cloth and then brings me a glass of Bollinger Champagne - in a proper flute this time - as well as a little tray of warm almond and cashew nuts. So far, so good.
The cold starter I opt for is scallops with cucumber and greens served with a 'Japanese sauce', which I work out is soy sauce.
The scallops are extremely tasty and the vegetables are crunchy and fresh.
The main course I go for is described on the menu as chicken with eggplants and broccoli in chicken sauce - or as Brits would call it, gravy.
The chicken, still on the bone, is juicy but for me, the broccoli lacks the same freshness as the vegetables from the previous course.
After my tray is cleared, it is time for dessert - lemon cake with a dash of custard and a berry topping.
All of the food is served on Aeroflot-branded crockery that comes with slim metal cutlery.

On the early morning flight from Moscow to London, breakfast is served. Jennifer goes for the corn porridge, which is served on a tray alongside a huge croissant with butter and jam and a pot of yoghurt

Jennifer struggles to choose between frittata with vegetables, pancakes with turkey in a cheese sauce or corn porridge with pear for breakfast
I stick to Bollinger throughout my meal - mainly because my glass is topped up before I even finish - but I do have a good look at the wine list too.
The two whites on offer are Casa Albali Verdejo Sauvignon Blanc (on average £5.23 per bottle) and Serristori Vernaccia di San Gimignano (£13.92 per bottle), while the two reds are Mythique Languedoc (£9.86 per bottle) and Fortius Crianza Tempranillo (£28 per bottle).
The drinks list also includes Graham's 10 Year Old Tawny port, Chivas Regal whisky and Frapin VIP cognac.
When it comes to the toilets on board Aeroflot's business class, there are no surprises - they are just like any other airliner bathroom.
Near the end of the service, the flight attendants offer everybody in business class a small box of loose leaf green tea before settling in for landing.
After touch down, I can see the passengers in economy being held back to allow business class passengers to disembark first - straight on to a mini-bus that takes us to the terminal building celeb-style.
My business class Aeroflot experience doesn’t end there though - several days later I am back at Sheremetyevo Airport for my flight back to London.
The airport is massive and has to be one of the more chaotic I've been to.
They obviously take security very seriously, and I go through three security checks and two passport checks before getting airside.
Unfortunately, the chock-a-block waiting area around the gate means I am not one of the first passengers on the flight this time - but does it matter? Everybody leaves at the same time I suppose but is it not a perk of business class being first on the aircraft?
This time the plane is an A330-300 with an ever-so-slightly different set-up but more or less the same as the plane I fly out on.
However, the experience isn't quite the same as at no point on the flight am I offered an amenity kit or slippers.
It isn't a big deal, I still have my kit from the previous flight and maybe it is a genuine oversight by the cabin crew. But still, not the best start to the journey.
However, I must say the flight attendants are on the whole very friendly and their service is very professional.

Jennifer says that Aeroflot has everything you would expect in a business class cabin – fancy Champagne, a handy amenity kit (well, on one leg of the journey) and lie-flat seats

The toilets on board Aeroflot's business class are just like any other airliner bathroom
As it is a morning flight, breakfast is being served, and the menu throws up some bizarre choices.
I struggle to choose between frittata with vegetables, pancakes with turkey in a cheese sauce or corn porridge with pear - but maybe this is just standard Russian breakfast fare?
After much deliberation, I go for the corn porridge, which is served on a tray alongside a huge croissant with butter and jam and a pot of yoghurt.
It is certainly an interesting choice, with a totally different texture and taste to the porridge I’m used to but it is pleasant enough – as is the croissant and yoghurt.
The flight seems to pass quicker en-route back to London and once again I am given a small gift of green tea.
And although there is no minibus waiting for me on the tarmac at Heathrow, again I am first off the aircraft and even given a card that entitles me to breeze through the speedy passport control line.
Overall both of my flights with Aeroflot are among the most relaxing I have ever been on.
And everything you would expect in a business class cabin is provided – fancy Champagne, a handy amenity kit (well, on one leg of the journey) and lie-flat seats.
Does it compare with the likes of Qatar Airways and Emirates who win awards for their business class cabins? Maybe not.
But can you be assured of a modern cabin with comfortable seats, attentive staff offering a professional service as well as premium food and drinks? Absolutely.
Emirates old business class was like first class. ...
by I Want A Death Star 71