Passengers complained that the Mumbai-Durgapur SpiceJet flight was finally cancelled after a 16-hour delay.Chaos erupted at Mumbai’s Chhatrapati Shivaji International Airport after several passengers prevented SpiceJet flights from taking off after their flight to Durgapur got delayed on Saturday morning.
Among the passengers were those who were accommodated after another Mumbai-Durgapur flight, which was supposed to depart Friday at 7.50 am, was cancelled.
#Watch | Drama at Mumbai airport: Several passengers prevent SpiceJet flights from taking off on Sat morning after Durgapur-bound plane gets cancelled. pic.twitter.com/n0CSXoTQWJ
“They delayed the flight yesterday and then cancelled it for technical reasons. They called the passengers again this morning along with a fresh batch of passengers. The flight got cancelled again today. They are around 130 of them and they are not allowing any SpiceJet flight to take off,” Manish Himmatsinghka, a businessman, said.
Another passenger, Sudipto Sannigrahi, took to Twitter to complain about the incident. “Mumbai to Durgapur flight cancelled yesterday. Passengers asked to come again today, made to wait for hours with no clarity on when the flight takes off while other routes run seamlessly! If you don’t want to run a route don’t ply but have basic passenger experience,” he tweeted.
One Santanu Ghosh urged the Directorate General of Civil Aviation (DGCA) to take immediate action against the airline. “DGCA needs to take immediate action against SpiceJet. They are cancelling the flight to Durgapur of West Bengal for consecutive two days on the pretext of technical error. Causing huge suffering to aged and ill passengers. Is it not mockery to UDAN scheme?” he tweeted.
@DGCAIndia need to take immediate action against SpiceJet. They are cancelling flight to Durgapur of West Bengal for consecutive 2 days in pretext of technical error. Causing huge suffering to aged and ill passengers . Is it not mockery to UDAN scheme?
— Santanu Ghosh (@dubai_santanu) July 13, 2019
Issuing a statement later in this regard, the airline said, “Spicejet Flight SG 6354 operating Mumbai to Durgapur was delayed due to a technical issue. While the technical issue was being attended to, the flight departure was revised twice. The flight departed at 10:40 am. SpiceJet would like to reiterate that at no point in time was the flight canceled.”
