Published on : Thursday, May 16, 2019
Through instant messaging applications guests can easily communicate to request room service, book spa treatments, request housekeeping services, make dinner reservations, order drinks and snacks to the beach and even ask to book a future stay.
At the touch of a button the new 24/7 service allows guests to communicate via mobile, quickly and efficiently.
By June 2019 the Jumeirah E-Butler service will be rolled out across the entire Jumeirah Hotels and Resorts portfolio.
José Silva, chief executive, Jumeirah Group, said that they are dedicated to continuously look for innovative, new and faster hospitality solutions to assist guests seamlessly and intuitively.
Jumeirah E-Butler will bring a more personal approach to service and is in line with the hotels commitment to offer service beyond expectations.
Through WhatsApp the service will be rolled out in all hotels which will include Jumeirah Zabeel Saray on the Palm Jumeriah. However, for hotels in China Jumeirah E-Butler will be available through WeChat.
Pedro Deakin, president of operations, Jumeirah Group, said that with Jumeirah E-Butler they can delight guests by offering personalised service and more meaningful engagement, which goes hand in hand with high and luxurious levels of service. They will get a better insight into the guests’ personal preferences and provide tailor made services.