California-based customer experience solutions firm Alorica Inc. has announced its India foray. The company will take a combination of organic and inorganic routes to rapidly scale up in the country.
Alorica CEO Andy Lee told The Hindu that his company had already shortlisted three digital technology firms that focus on data science, artificial intelligence and analytics for possible acquisitions. “We are exploring suitable buyouts to rapidly scale up in India. Some of these firms we identified have few thousands to over 5,000 employees with a strong focus on digital. We might look at multiple acquisitions, each in the ticket size of $100 million. We have set aside a kitty of $500 mn to fund our inorganic and organic activities in India,” said Mr. Lee.
On Alorica’s people mandate for India, Bhaskar Menon, chief transformation officer, said: “We will have 50,000 people in India in five years. Once our Bengaluru operation is in the 2,500-5,000 people size, we will expand to other cities.”
Alorica, that has a global employee base of 1,05,000, had posted a revenue of $2.5 billion in 2018. The company has opened an innovation lab and digital business processing management centre in Bengaluru.
The lab will work on digital transformation through process re-engineering, leveraging intelligent, cognitive automation and robotization.
Using an agile approach, Alorica's innovation team would focus on solutioning, designing, developing, testing and deploying digital transformation platforms and services such as robotic and cognitive automation (robotic desktop automation, robotic process automation, artificial intelligence, machine learning, and virtual assistants) digital sandboxs, omnichannel super-agents, blockchain, business transformation consulting, analytics and data-driven insights, said Mr. Menon.