The number of complaints by bank customers to the Reserve Bank of India’s banking ombudsman increased by 24.9% in the financial year 2017-18 as compared to the previous year, the banking regulator said on Thursday.
The major grounds of complaints received during the year were non-observance of fair practices code (22.1%), ATM and debit card issues (15.1%), credit card issues (7.7%), failure to meet commitments (6.8%), mobile and electronic banking (5.2%), the central bank said.
A customer can approach the RBI’s ombusdman if the bank fails to resolve customer complaints in one month. The 21 offices of the banking ombudsman received 1,63,590 complaints in the year 2017-18.
“Offices of banking ombudsman maintained a disposal rate of 96.5% as compared to 92.0% in the previous year,” RBI said.