Forbes lists India's top 10 banks; you'd be surprised where SBI ranks

The banking sector has witnessed a sea change over the past 10 years with technological advances pushing the boundaries of customer service. To gauge how well banks have navigated the shift, Forbes has compiled a list of the best banks in India by taking customer-centric metrics into consideration. The survey was compiled with data from 40,000 customers to rate banks on trust, fees, digital services and financial advice as key indicators. Read on to find out the top 10 banks in India. (Image: Reuters)

No 10: Axis Bank | Headquarters: Mumbai | No of employees: 56,600 - as of 2018. (Image: Reuters)

No 9: Vijaya Bank | Headquarters: Bengaluru | No of employees: 16,079 - as of 2018. (Image: Twitter)

No 8: Allahabad Bank | Headquarters: Kolkata | No of employees: 23,967 - as of 2018. (Image: Moneycontrol)

No 7: Punjab National Bank | Headquarters: New Delhi | No of employees: 74,897 - as of 2018. (Image: Reuters)

No 6: Syndicate Bank | Headquarters: Manipal, Karnataka | No of employees: 34,989 - as of 2017. (Image: Moneycontrol)

No 5: IDFC Bank | Headquarters: Chennai | No of employees: 9,670 - as of 2018. (Image: Facebook)

No 4: Kotak Mahindra Bank | Headquarters: Mumbai | No of employees: 35,717 - as of 2018. (Image: Reuters)

No 3: DBS | Headquarters: Singapore | No of employees: 24,1744 - as of 2018. (Image: Reuters)

No 2: ICICI Bank | Headquarters: Mumbai | No of employees: 81,548 - as of 2018. (Image: Reuters)

No 1: HDFC Bank | Headquarters: Mumbai | No of employees: 88,253 - as of 2018. (Image: Facebook)

No 11: Surprisingly, India's largest bank, State Bank of India missed the top-10 rank. It figured at the 11th spot as per customer response. (Image: Moneycontrol)