Imagine your flight is getting delayed, how would you feel? Frustrating and irritating. Right? Well, not in this case. 

An early morning Air India flight on March 31, 2019 from Delhit to Mumbai was delayed due to an elderly woman because she had forgotten her passport bag at the security check-in.

Senior journalist, Vir Sanghvi who was on the same flight took to his official Twitter to praise the airline and their crew.

He tweeted, “On a @airindiain flight. Ready to take off but an elderly passenger just realised she forgot her passport bag at security. Annoying to wait but heartwarming to see the staff run back to look all over for it. They found it. An airline with a heart. Could have been your mom or mine.” (sic)

On a @airindiain flight.Ready to take off but an elderly passenger just realised she forgot her passport bag at security. Annoying to wait but heartwarming to see the staff run back to look all over for it. They found it. An airline with a heart. Could have been your mom or mine

— vir sanghvi (@virsanghvi) March 31, 2019

As soon as Sanghvi shared the tweet, it went instantly viral and is won many hearts. Soon Twitter users started sharing their great experiences with the airline. 

I agree. Air India should be renamed Mother India.

— Atul Maurya (@m_atul) March 31, 2019

Something about AI. They even fuss if you refuse a meal. Have a huge soft corner for them.

— Swati Chaturvedi (@bainjal) March 31, 2019

Every time one gets annoyed with @airindiain — by the compulsory (bad) vegetarian food, or delays or that they gutted their once excellent IFE — comes a reminder of how wonderful the crew and ground staff are. I try not to fly any other airline if I can help it.

— Siddharth (@svaradarajan) April 1, 2019

I can write a book on heartwarming episodes that I have had with Air India...Airline with a heart !!

— Kanwar Vivek (@KanwarVivek3) March 31, 2019

If only the government didn’t give it the step motherly treatment. They deserve to be nurtured and are indeed the pride of. I have been flying them since the erstwhile ‘Indian Airlines’ was in existence and still think there is no better...

— गण : राक्षश  (@wandur_lust) March 31, 2019

Vir Sanghvi ji,Air India was always a Airline with a kind heart ,so nice of people like you who bring this to public domain.

— Raju (@flyraz) March 31, 2019

And these are the reasons I am always proud of @airindiain as our national carrier

— Deepak Kumar (@krdeepak86) April 1, 2019