Digital-only bank ING has recorded a surge in customer numbers following the banking royal commission, as 400,000 new customers signed on to the local subsidiary of the Dutch banking giant. ING traditionally has been used as an additional bank by customers of the majors seeking a higher interest rate on savings accounts, but more customers now consider it their main financial institution.
The bank says it has 645,000 customers now calling ING their main bank, up 57 per cent on a year earlier, and it is targeting 1 million primary bank customers by the end of the year. In 2013, that number was 100,000.
With listed regional banks Bank of Queensland and Bendigo and Adelaide Bank struggling to grow earnings, ING — the fifth largest bank in Australia in both mortgages and retail savings — reported a 15 per cent increase in statutory net profit to $401 million for the 2018 calendar year.
More than 500,000 new "Orange Everyday" payment accounts were opened over the year — the account pays a very competitive interest rate of up to 2.8 per cent per annum — helping to boost deposits to $43.4 billion, up 9 per cent. This represents 4 per cent of the market and ING is targeting 5 per cent.
Read the full story from James Eyers at the Financial Review.