93% of Ryanair flights arrived on time in February (excluded ATC)

Ryanair released its February customer service statistics, which confirm that it delivers Europe’s No 1 customer service as:

• 93% of flights arrived on-time (excl. ATC delays) compared to 86% in Feb 2018
• ATC staff shortages delayed over 1,900 flights (4%)

Ryanair also released its February ‘Rate My Flight’ customer experience score, which show that 90% of respondents rated their flight experience ‘Excellent/Very Good /Good’, recording high ratings for boarding (86%), crew friendliness (94%), onboard service (92%) and range of food & drink (84%).