The GVK-led Mumbai International Airport Limited has been awarded the Best Airport by Size and Region in over 40 million passenger category by the Airport Council International (ACI) World. This was in recognition of excellence in customer experience in the Asia-Pacific region.
The award ceremony will be held at the second ASQ Forum and ACI Customer Experience Global Summit that will take place from September 2-5 in Bali, Indonesia.
The ASQ award is the highest possible reward for any airport operator around the world, covering more than half of the world’s 8.3 billion passengers. The ASQ surveys are conducted worldwide across airports annually. Mumbai airport, which sees a footfall of over 40 million passengers annually has been conferred with the best airport award by the ACI for the fourth time in a row since 2015.