Facing civic issues in Greater Noida? Call, WhatsApp GNIDA
Meenakshi Sinha | TNN | Updated: Mar 7, 2019, 08:35 IST
GREATER NOIDA: The Greater Noida Industrial Development Authority (GNIDA) launched a 24x7 helpline and call centre on Wednesday to address residents’ complaints within 48 hours, in a bid to improve accountability and transparency.
The Authority also launched a mobile application, Mitra, to address civic issues in both urban and rural areas of the city.
Residents, investors and industries can dial 0120-2336046 / 47 / 48 / 49 to file complaints related to allotment and investments under the Customer Relationship Management (CRM) system. The call centre has been outsourced to a private agency, which will operate within the GNIDA premises in two shifts.
“The call centre has employed seven people. Five members will be handling the helpline calls during the daytime and two members will handle calls at night,” said GNIDA chief Narendra Bhooshan.
Meanwhile, the Mitra app can be used to register complaints on civic issues, including civic maintenance, sanitation and horticulture, in Greater Noida. GNIDA officials said the app can be downloaded for free from Google Play Store or App Store. While the Mitra app was developed by a private software company, it provides for a feedback system of star ratings which will monitor concerned departments / officials based on the ratings received through the feedback mechanism. Additionally, the Authority launched a WhatsApp number — 8800203912 — for residents to send messages about civic isues and photographs of areas which need attention. The complaints will be forwarded to the department concerned for immediate redress, officials said.
“One of the call centre staffers will oversee messages sent on the WhatsApp number. These steps have been taken towards easy accessibility, accountability and transparency towards residents and industries, and to redress complaints quickly in an accountable manner,” Narendra Bhooshan told TOI.
According to GNIDA officials, registered complaints will be monitored every week by senior officials, including chief executive officer (CEO) Bhooshan and additional CEOs.
The Authority also launched a mobile application, Mitra, to address civic issues in both urban and rural areas of the city.
Residents, investors and industries can dial 0120-2336046 / 47 / 48 / 49 to file complaints related to allotment and investments under the Customer Relationship Management (CRM) system. The call centre has been outsourced to a private agency, which will operate within the GNIDA premises in two shifts.
“The call centre has employed seven people. Five members will be handling the helpline calls during the daytime and two members will handle calls at night,” said GNIDA chief Narendra Bhooshan.
Meanwhile, the Mitra app can be used to register complaints on civic issues, including civic maintenance, sanitation and horticulture, in Greater Noida. GNIDA officials said the app can be downloaded for free from Google Play Store or App Store. While the Mitra app was developed by a private software company, it provides for a feedback system of star ratings which will monitor concerned departments / officials based on the ratings received through the feedback mechanism. Additionally, the Authority launched a WhatsApp number — 8800203912 — for residents to send messages about civic isues and photographs of areas which need attention. The complaints will be forwarded to the department concerned for immediate redress, officials said.
“One of the call centre staffers will oversee messages sent on the WhatsApp number. These steps have been taken towards easy accessibility, accountability and transparency towards residents and industries, and to redress complaints quickly in an accountable manner,” Narendra Bhooshan told TOI.
According to GNIDA officials, registered complaints will be monitored every week by senior officials, including chief executive officer (CEO) Bhooshan and additional CEOs.
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