A survey of more than 7500 households by consumer research group Canstar Blue shows energy retailers that offered very basic deals or no discounts at all topping the list of the best-rating power companies.
"Most of the winning retailers could reasonably be considered as some of those making energy retail a little less confusing," Canstar Blue's Simon Downes said. "Either they have modest discounts, no discounts at all, or have a concise range of offers that makes it easy for households to determine which will provide the best value for them.
Tango Energy, the retail arm of power company Pacific Hydro, was voted the top retailer in Victoria in the survey. Canstar Blue's commercial group manager Adrian Taylor called it a disruptor in the Victorian market which "has certainly made some waves".
"Not only does Tango Energy feature in our results for the first time ever, it has taken out the top prize by being recognised as the leading electricity provider for customer satisfaction", he said.
Powershop came a close second, while Momentum Energy was voted the top gas retailer for the state. Snowy Hydro's retail arms Red Energy and Lumo were the most popular retailers in New South Wales and South Australia. For the fifth year in a row, Red Energy was first for electricity and topped the gas retail list for the second year in a row. Mr Downes said Red also offered incentives such as Qantas frequent flyer points, which helped lift it up the rankings.
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