Lexus, Porsche, Toyota, Chevy, Buick top J.D. Power's latest 3-year vehicle dependability survey
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Mass-market brands outperform luxury marques in reliability, Power says

David Phillips
February 13, 2019 08:00 AM
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    Mass-market brands, led by Toyota, outperformed luxury brands for the first time in J.D. Power's annual study that measures the reliability of three-year old cars and light trucks.

    Lexus extended its reign as the top brand for long-term dependability while mass-market brands, led by Toyota, outperformed luxury brands for the first time in an annual J.D. Power study.

    Power said 2016 model year vehicles from mass market brands averaged 135 problems per 100 models surveyed, compared with 141 problems per 100 luxury vehicles studied.

    Lexus ranked on top for the eighth straight year even as it was tagged with more problems — 106 per 100 vehicles — than a year earlier (99 per 100).

    Porsche and Toyota ranked second in a tie (108 per 100), followed by Chevrolet and Buick. At the bottom of the U.S. Vehicle Dependability Study, with an average of more than two problems reported per vehicle: Fiat, Land Rover and Volvo.

    J.D. Power 2019 U.S. Vehicle Dependability Study
    Brand ranking Problems per 100 vehicles
    Lexus 106
    Porsche 108
    Toyota 108
    Chevrolet 115
    Buick 118
    Mini 119
    BMW 122
    Audi 124
    Hyundai 124
    Kia 126
    Infiniti 128
    VW 131
    Mercedes-Benz 134
    Subaru 136
    Industry Average 136
    Nissan 137
    Chrysler 146
    Ford 146
    Honda 146
    Lincoln 147
    Mitsubishi 158
    Mazda 159
    GMC 161
    Cadillac 166
    Jeep 167
    Jaguar 168
    Acura 171
    Ram 171
    Dodge 178
    Volvo 204
    Land Rover 221
    Fiat 249
    Lexus ranks highest among Luxury brands, and is noted by a gold bar. Toyota ranks highest among Mass Market brands, and is noted by a gold bar.

    Across all brands, the reliability of three-year-old vehicles improved 4 percent from last year, Power said. Overall, 13 brands showed improvement while 17 brands, including Porsche and Buick, had more reported problems. Hyundai's results were flat with 2018 but still above the industry average.

    The continued rollout of new technology, often embraced first by luxury brands, remains a challenge across the industry.

    "Vehicles are more reliable than ever, but automakers are wrestling with problems such as voice recognition, transmission shifts and battery failures," Dave Sargent, head of Power's global automotive practice, said in a statement.

    Chrysler, which placed last in 2018, was the most-improved brand, with a decline of 65 problems per 100 vehicles. Other brands with big improvements were Mini, Volkswagen, Jeep, Cadillac, Toyota, Audi and Mitsubishi.

    Brands that fell behind with substantially more problems were Fiat, Land Rover, Volvo, Acura, Dodge, Mazda and Lincoln.

    The study measures 177 problems grouped into eight major categories per 100 vehicles over the previous 12 months. Original owners of 3-year-old, 2016 cars and light trucks were surveyed for the 2019 study.

    Other findings:

    • Vehicle reliability continues to improve but at a slower pace. The industry average for 2019 was 136 problems reported per 100 vehicles, an improvement of six problems per 100 cars and light trucks from 2018. That's a lower rate of improvement than the 14 problems reported per 100 vehicles reported in 2018 compared with 2017.
    • Audi, BMW, Mercedes-Benz and Volkswagen all improved this year and, with Porsche included, the German brands fared better than the industry average for the first time in 30 years of the study.
    • The Porsche 911 is the highest-ranked model in the 2019 study.

     

    Top three models per segment
    Segment Highest ranked Others ranked
    Small Car Chevrolet Sonic Hyundai Accent, Nissan Versa
    Compact Car Buick Verano Toyota Corolla, Chevrolet Cruze
    Compact Sporty Car* Mini Cooper Mazda MX-5 Miata
    Compact Multi-Purpose Vehicle* Kia Soul Toyota Prius v
    Compact Premium Car Lexus ES Audi A5, Audi A4
    Midsize Car Toyota Camry Buick Regal (Tie), Volkswagen Passat (Tie)
    Midsize Sporty Car* Dodge Challenger  
    Midsize Premium Car* BMW 5 Series Audi A7, Mercedes-Benz E class
    Large Car Buick LaCrosse Chevrolet Impala, Toyota Avalon
    Small SUV Volkswagen Tiguan Buick Encore (Tie), Kia Sportage (Tie)
    Small Premium SUV* Audi Q3 BMW X1
    Compact SUV Chevrolet Equinox GMC Terrain, Toyota RAV4
    Compact Premium SUV BMW X3 Porsche Macan, Infiniti QX50
    Midsize Pickup Nissan Frontier Chevrolet Colorado, GMC Canyon
    Midsize SUV Hyundai Santa Fe Chevrolet Traverse, Toyota Highlander
    Midsize Premium SUV Lexus GX Lexus RX, Mercedes-Benz GLE
    Minivan* Chrysler Town & Country Toyota Sienna
    Large SUV Ford Expedition Chevrolet Tahoe, Chevrolet Suburban
    Large Light Duty Pickup* Toyota Tundra Chevrolet Silverado
    Large Heavy Duty Pickup* Chevrolet Silverado HD Ford Super Duty
    *No other model in this segment performs above segment average.
    There must be at least three models with 80% of market sales in any given award segment for an award to be presented. The Large Premium Car segment did not meet criteria to be award eligible, thus no awards will be issued.

     

    Power said Smart was included but left unranked because of a small sample size.

    Tesla is excluded because of an insufficient sample size, Power said. In states that represent about 70 percent of Tesla's U.S. sales, the automaker has not allowed Power to contact customers for the closely watched study.

    Power said the 2019 U.S. Vehicle Dependability Study is based on responses from 32,952 original owners of 2016 model-year vehicles after three years of ownership. The study was conducted in October, November and December 2018.

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