'Don't be like Chloe!' Pub landlord pens hilarious response to customer's scathing one-star TripAdvisor review saying she was drunk, aggressive and pretended to be a police officer after she spilled her drinks
- Hobgoblin pub in Gloucester Road, Bristol was given a negative review online
- Landlord James Ayliffe penned a scathing response to the reviewer 'Chloe A'
- He said Chloe pretended to be a police officer and threatened to arrest staff
- Do you know Chloe A? Email henry.martin@mailonline.co.uk
James Ayliffe (pictured) responded to the angry customer's review after she was thrown out of his pub
A pub landlord penned a hilarious response to a one-star TripAdvisor review after a 'drunk' customer was refused service.
James Ayliffe, owner of The Hobgoblin pub in Gloucester Road, Bristol, responded to customer Chloe A's review, claiming she was drunk, 'aggressive' and pretended to be a police officer when challenged.
The take-down received almost 3,000 likes since it was posted on Facebook yesterday.
After she was thrown out of the pub last Saturday Chloe posted the review claiming staff had been 'unreasonable' and had 'an issue with happy people'.
She wrote: 'We are a group of 5 who haven't seen us since uni.. They told us we were too drunk despite not having any alcohol before entering the establishment. This pub clearly has an issue with happy people [sic].'
Landlord Mr Ayliffe saw the review the next day - and asked the angry customer 'How's the head this morning?' and added: 'I'd be surprised if you can actually remember your behaviour last night so, just in case it's a little foggy, let's have a recap, shall we?'
He claimed Chloe dropped a round of drinks on the floor at which point staff realised she wasn't 'entirely sober'.
The landlord then recalls a bizarre encounter in which the customer allegedly claimed to be a police officer who threatened to return the following day with backup.
Mr Ayliffe said angry reviewer 'Chloe A' dropped a round of drinks on the floor at the Hobgoblin pub in Bristol, at which point staff realised she wasn't 'entirely sober'
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Chloe left a one-star review on TripAdviser claiming she had not drank any alcohol before 'entering the establishmst'
James Ayliffe (right), pictured with comedian Bill Bailey (left), recalled a bizarre encounter in which the customer allegedly claimed to be a police officer who threatened to return the following day with backup
He wrote: 'You returned to the bar, aggressively demanding that your spilt drinks be replaced for free. You were refused.
'At this point you began threatening a member of bar staff.
'You claimed to be a police officer and that you could arrest the member of staff (bizarrely for failing to ID you - we operate a 'challenge 25' policy which, let's face it, doesn't apply to you).
'You threatened to return the following day with senior officers to pursue this further and suggested that we were infringing on your human rights.
'In the cold light of this morning these were rather obviously the angry ravings of someone well in their cups but as funny as it sounds now, you were extremely aggressive and intimidating at the time.
The owner of the Hobgoblin left a scathing response to the review, pictured here
'A number of other customers commented that your behaviour was inappropriate, and you reduced the member of bar staff to tears.
'Once we had discussed what had happened, we decided that frankly it would be best if you all moved on and we informed you that we wouldn't be serving you any further.
'Instead of leaving quietly with your friends you continued to remonstrate aggressively with my assistant manager threatening all manner of consequences, demanding he hand over the full names of the staff who had refused to serve you so you could sue them for breaching your human rights.
'So the thing is Chloe, if what you say is true and you really weren't drunk when you arrived, then what you are asking us to accept is that these are the actions of you as a sober person.
'I'm really not sure that paints you in a particularly flattering light either way and I am completely comfortable with how you were dealt with last night.
'As for where we go from here, I'll leave that up to you. I'd suggest contrition and heartfelt apology as a bare minimum requirement to you being served here again (a decision that I'm leaving up to the targets of your unpleasantness) but you are, of course, free to seek to enforce your *ahem* human rights in the courts if you are so determined.'
A customer who says he was in the Gloucester Road pub on Saturday claims to have witnessed Chloe's actions, and complimented staff for the way they handled the situation.
Jamie William George wrote: 'Having sat on an adjacent table I'd like to vouch that the staff dealt calmly and respectfully with the situation! Despite being extremely busy!'
Others praised the response and were critical of the reviewer.
Dean Kennedy wrote: 'Was she still drunk when she wrote that review? If not then I would advise anyone wishing to go to uni to steer well clear of where she was educated.'
Andy Gover wrote: 'Superheroes don't always wear capes. Some work at Hobgoblin and are called James.'
Hayley Jade Jones wrote: 'I think this is the nicest and friendliest pub I've ever been to so this is hilarious.'
