Mumbai: Lending major State Bank of India (SBI) has rebutted reports that data of its customers got leaked. “In the incident that has been highlighted, the investigation has revealed that SBI’s servers remained fully protected and there was no breach at this end,” the bank said in a statement.
According to the bank, the incident under question relates to a service in which account data is quickly made available to a customer through an outgoing SMS service “after taking care to mask account details so that customer data is protected”. “The masking in any case ensures that there is basic protection for the customer data. The process uses the services of telecom providers and aggregators who have experience in the field,” said the bank.
“Strict protocols are set up for them. Investigation has revealed that there was a misconfiguration or lacuna in their process that arose on January 27 and was subsequently rectified, as has been mentioned in the media reports.” The bank said it is doing everything possible to ensure that no such weaknesses remain in the process used by the service providers that SBI uses for its various services.