ORLANDO, FLA. – With the addition of 10 new properties, AAA has unveiled the coveted 2019 Five Diamond Award list totaling 121 hotels. This exclusive group represents just 0.4 percent of the more than 27,000 AAA Inspected & Approved hotels across North America.
“The Five Diamond Rating is an impressive accomplishment that recognizes the upper echelon of hotels. These properties have extraordinary physical qualities, extensive amenities and impeccable standards of excellence in delivering a highly personalized experience,” said Michael Petrone, director, AAA Inspections & Diamond Ratings.
Following a rigorous evaluation that includes in-person inspections, anonymous overnight stays and, finally, review by a panel of experts as an additional step to ensure credibility, 10 hotels have been added as Five Diamond honorees throughout the past year.
- Baccarat Hotel New York (New York, New York) – Crystal chandeliers sparkle as they chime overhead and exquisite stemware overflows with champagne in the lounges, creating rich pleasures for the senses at this storybook destination from the fabled French glass company.
- Banyan Tree Mayakoba (Playa del Carmen, Mexico) – The unique mixture of Asian and Mexican architecture is stunning throughout. This gated resort, located on the famed Riviera Maya coast, blends untouched nature in a carefully maintained ecosystem.
- Fairmont Pacific Rim (Vancouver, Canada) – Guests are pampered at this luxury tower, which has a beautiful, innovative design. Gorgeous rooms with spectacular views feature an enhanced Pacific Northwest feel.
- Hotel Emma (San Antonio, Texas) – Guests will be stunned by this chic hotel, the site of the former Pearl’s Brewhouse, built in 1894, including its upscale, beautifully crafted lobby, library and rooftop pool areas.
- Montage Los Cabos (Cabo San Lucas, Mexico) – This upscale property features several infinity-edge pools that blend in with the ocean and overlook the secluded beach. The impressive guest bathrooms feature indoor and outdoor showers.
- NIZUC Resort & Spa (Cancun, Mexico) – This beautiful and expansive resort features rustic and elegant Mayan-inspired décor. The guest rooms are spacious with many custom furnishings and luxurious features.
- Rosewood San Miguel de Allende (San Miguel de Allende, Mexico) – This colonial-style hacienda has gorgeous public areas and meticulously maintained gardens. The spacious guest rooms feature a refined colonial décor with a fireplace and terrace.
- The Dominick Hotel (New York, New York) – With stellar views of the city, this bastion of contemporary luxury features swanky modern Italian furnishings, impressive artworks and marble bathrooms. The SoHo location puts you at the very heart of Manhattan's fashion culture.
- The Post Oak Hotel at Uptown Houston (Houston, Texas) – Houston's premier property offers its guests impeccable service and highest quality amenities. This contemporary hotel is a crown jewel among the city’s accommodations.
- The St. Regis Mexico City (Mexico City, Mexico) – This gleaming hotel tower offers large rooms complete with high-tech conveniences and a butler. The views are stunning, with many overlooking iconic symbols of Mexico.
Many of this year’s new Five Diamond honorees have received top marks in the past for their physical attributes that, although impressive, were not paired with AAA’s exceptionally high Five Diamond service expectations, until now. After demonstrating notable service enhancements, San Antonio’s first Five Diamond establishment, Hotel Emma, as well as Banyan Tree Mayakoba, NIZUC Resort & Spa, Rosewood San Miguel de Allende, and The St. Regis Mexico City, received the coveted fifth Diamond for the first time.
Others, like Baccarat Hotel, The Post Oak Hotel at Uptown Houston and Montage Los Cabos, attained the AAA Five Diamond Rating shortly after opening within the past 12 months.
Hotel trends observed by AAA inspectors, often appearing first at high-end properties, include continued developments in the use of technology to enhance service. Responding to this trend, AAA recently updated its hotel Approval Requirements & Diamond Rating Guidelines, which reflect the importance of connective technologies such as availability of in-room tablets, mobile apps, interactive kiosks, mobile key technology and digital messaging services.
Those at the Four Diamond level, just 6.3 percent of AAA Inspected & Approved hotels, are also an exclusive group. They must be refined and stylish with upscale physical attributes, extensive amenities and a high degree of hospitality, service and attention to detail. This year, there are 1,722 Four Diamond hotels.