White-Collar Robots Are Coming for Jobs
A combination of AI and globalization could reshape the workforce like nothing we’ve seen before. Richard Baldwin, professor of International Economics at the Graduate Institute, Geneva, explains
Amelia works at the online and phone-in help desks at the Swedish bank SEB. Blond and blue-eyed, she has a confident bearing softened by a slightly self-conscious smile. Amelia also works in London for the Borough of Enfield and in Zurich for UBS. And did I mention that Amelia can memorize a 300-page manual in 30 seconds, speak 20 languages and handle thousands of calls simultaneously?
Amelia is a white-collar robot. She interacts with customers over the phone, as a chatbot and as a three-dimensional avatar on smartphone...
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