ISG Study to Explore the Socially Connected Enterprise
Upcoming ISG Provider Lens™ report compares vendors and providers offering enterprise internal social collaboration and external social media management
Jan 25, 2019, 11:32 ET
Results will be published in a comprehensive ISG Provider Lens™ report on social business and collaboration, scheduled to be released in June. ISG enterprise clients will be able to use information from the report to evaluate their current vendor relationships and potential new engagements.
"Social business and collaboration services are becoming more important to enterprise clients as they strive to meet the demands of an increasingly younger set of customers and employees," said Esteban Herrera, partner and global leader of ISG Research. "This report will identify many lesser-known as well as more familiar providers able to provide these services."
ISG has sent surveys to nearly 80 companies offering products or services related to social business and collaboration. The four social business quadrants covered include:
- Enterprise Social Collaboration Software, including enterprise social networks, next-generation intranet solutions, instant messaging and audio- and video-based collaboration;
- Enterprise Social Collaboration (Consulting and Integration) Services, aimed at services, including knowledge management, email and conferencing, that offer users productivity enhancements through new and improved ways of communicating;
- Social Media Management Software Solutions, making it easier for businesses to monitor, listen, interact and collaborate with their target audiences;
- Social Media Management ― Consulting and Integration, which helps organizations roll out social media management products.
The report will cover the global market, as well as examine products and services available in the U.S. and Germany. ISG analyst Mrinal Rai will serve as the lead author for the report.
Click here for more information about the study and the list of companies invited to participate. Companies not listed can contact ISG and ask to be included in the study.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers serving the U.S., Germany, Australia, Brazil and the U.K., with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
SOURCE Information Services Group, Inc.