Some Jaguar E-Pace SUVs Miss Key Infotainment Software – And There’s No Fix

BY Brad Anderson | Posted on

A number of 2019 Jaguar E-Pace models have been delivered to customers without a plethora of important infotainment system features.

The news broke when a user on the EPaceForum revealed that their new E-Pace had been delivered without navigation, live weather, Apple CarPlay, Android Auto, and sports updates. And it wasn’t a glitch.

Not long after picking up the keys to the new ride, the owner was called by Jaguar Land Rover who informed them that a number of 2019 E-Pace models had indeed left the factory without the ‘InControl Pack and Smart Settings.’

The forum user’s post adds that the issue affects all 2019 E-Pace S, SE, and HSE models up to VIN SADFJ2FX6K1Z43230. Dealerships are said to be receiving a detailed list of all affected VINs shortly.

Jaguar Land Rover is reportedly offering owners with cars affected by this issue $600 in options credit as compensation. Why compensation? Well, the automaker is unable to retrofit the missing software, meaning owners are stuck without some key technologies and have no hope of receiving them through a software or mechanical update.

It remains to be seen if the issue only affects 2019 E-Pace models delivered to the United States or those shipped in other markets as well.

Carscoops has contacted Jaguar Land Rover for clarification on the reports.

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