The airline safety and product ratings for 2018 by global airline safety and product rating agency Airlineratings.com has Jet Airways topping the ‘product’ category list with a score of 7/7 in the full-service carrier category. Indigo has scored 4 in the low-cost airline category.

In the ratings announced this week, Air India has scored five, while Air Asia India has got a rating of 2 on 5.

An airline is rated from 1 to 7 stars on product category, with seven being the highest ranking for full service carriers, while the low-cost ones are rated out of 5.

While Indigo and SpiceJet have managed a product rating of 4 each out of 5, Air India and GoAir have got 5 on 7 and 3.5 on 5 respectively. Vistara Airlines is the only Indian carrier not rated.

Ranking criteria

The criteria for product ratings include personal in-flight entertainment, cabin space and comfort, beverages, food, seat recline, website information, etc.

In the ‘safety’ category, Air India, Go Air, Indigo, Jet Airways and Jet Konnect have all managed a rating of 6 on 7. Air Asia India and SpiceJet have got 3 on 7 each, while Air India Express, the only Indian carrier without a fatality-free record — due to the 2010 Mangalore air crash — has got a rating of 5.

“The product is core to our business and a competitive differentiator across the industry. The quality of the experience determines whether guests travel with us or another airline. As a result, we are constantly innovating to ensure that we remain the gold standard of product excellence in the aviation industry,” a Jet Airways spokesperson said.

AirlineRatings, launched in June 2013, rates the safety and in-flight product of 405 airlines. It has been used by passengers from 232 countries and has become the industry standard for safety and product rating.