North Delhi Municipal Corporation starts single-point complaint filing system
TNN | Updated: Jan 10, 2019, 09:07 IST
North Delhi Municipal Corporation on Wednesday launched a single-point complaint lodging system. (Photo: NDMC website)NEW DELHI: North Delhi Municipal Corporation on Wednesday launched a single-point complaint lodging system where the residents will be able to register grievances at number 155304.
The corporation mayor, Adesh Gupta, said several helpline and control room numbers launched earlier (18002008701 / 1800118700 / 1266 and phone application [Sameer app CPCB]), which were created for different types of complaints, have now been routed to this single short code number. “Now, the civic body has one point complaint registering system at 155304 where citizens can lodge their complaints under 37 broad categories,” Gupta said. The different categories include garbage issues, road sweeping, dhalaos not being cleaned, waterlogging, unauthorised construction, encroachment, dangerous buildings, street lights and stray animals, among others.
“As soon as a complaint is received, the software will sort the subject and area and forward it to the authority concerned for redressal,” spokesperson of the civic body said.
The complainant would get an SMS confirming the registration and a link to track the real time status of the complaint online. “The complainant can know the status just by a touch on the link in the SMS. If the complaint is of more than 48 hours old, it will automatically convert into red layout or if in process, the complaint will be in yellow layout,” he added. North corporation online complaint portal receives average of 2,161 complaints per month.
The corporation mayor, Adesh Gupta, said several helpline and control room numbers launched earlier (18002008701 / 1800118700 / 1266 and phone application [Sameer app CPCB]), which were created for different types of complaints, have now been routed to this single short code number. “Now, the civic body has one point complaint registering system at 155304 where citizens can lodge their complaints under 37 broad categories,” Gupta said. The different categories include garbage issues, road sweeping, dhalaos not being cleaned, waterlogging, unauthorised construction, encroachment, dangerous buildings, street lights and stray animals, among others.
“As soon as a complaint is received, the software will sort the subject and area and forward it to the authority concerned for redressal,” spokesperson of the civic body said.
The complainant would get an SMS confirming the registration and a link to track the real time status of the complaint online. “The complainant can know the status just by a touch on the link in the SMS. If the complaint is of more than 48 hours old, it will automatically convert into red layout or if in process, the complaint will be in yellow layout,” he added. North corporation online complaint portal receives average of 2,161 complaints per month.
FROM AROUND THE WEB
more from times of india Cities
LATEST VIDEOS
All Comments ()+^ Back to Top
Refrain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks, name calling or inciting hatred against any community. Help us delete comments that do not follow these guidelines by marking them offensive. Let's work together to keep the conversation civil.
HIDE