Published on : Wednesday, December 12, 2018
Air New Zealand General Manager Customer Experience Anita Hawthorne says the airline will do all it can to get customers where they need to be this Christmas.
“We know customers are very concerned about their travel plans at this important time of the year and unfortunately we are not in a position to provide certainty at this time.”
“We would like to reassure customers that we remain committed to mediation with unions and we are still hopeful of reaching a resolution which sees strike action averted.”
“We are working on contingency plans to keep our flights moving the best we can if, as a worst-case scenario, strike action should go ahead – unfortunately, some disruption would be inevitable though.”
At this stage, no flight delays or cancellations are in place for the days of the proposed strikes and normal fare conditions remain.
Customers are advised to sign up to Air New Zealand travel alerts and ensure their contact information is in their booking to receive the latest flight information. Customers are also advised to avoid calling the airline’s contact centre for information about the strike action as staff currently have no further updates to share.
Source:- Air New Zealand
Tags: Air New Zealand