Jipmer has been ranked No. 1 in ‘Mera Aspataal’ ranking by Ministry of Health, Government of India, JIPMER Director Dr. R.P. Swaminathan said.
In a press note he said that this was formally announced at a workshop on ‘Mera Aspataal’ organised by Ministry of Health in Puducherry recently.
It was announced by the officials that among all Central Government medical institutions Jipmer had been ranked the top institution in the country.
Various parameters judged by the Ministry in feedback taken from patients which included doctor behaviour, treatment satisfaction, nursing care, laboratory services, overall care received them.
The ‘Mera Aspataal’ is a Ministry of Health, Government of India’s initiative launched in 2016 to capture patient feedback for services received at hospitals through user-friendly multiple channels such as Short Message Service (SMS), Outbound Dialling (OBD), mobile application and web portal.
Properly analysed
The patient can submit the feedback in seven different languages on mobile app and web portal for the hospitals visited in last seven days. The patient can also check the already submitted feedback. The collected feedback will be compiled, analysed and visualised in the form of a dashboard accessible to the different stakeholders at facility, district, state and national level.
According to Jipmer, ‘Mera Aspataal’ is expected to help the government take appropriate decisions for enhancing the quality of healthcare delivery across public facilities in order to improve patients’ experience. The ranking initiative is believed to ultimately help in establishing a patient-driven, responsive and accountable healthcare system.
Sensitisation workshop
The sensitisation workshop was attended by Dr. Ravi Kumar Chittoria, Registrar (Academic) & Head of IT Wing and his team. During the workshop, Dr. Chittoria gave a presentation on various services through online registration, e-Health and telemedicine provided by Jipmer.
The workshop was attended by more than 100 participants including doctors, administrators and government officials representing various Central and State government hospitals from Andhra Pradesh, Karnataka, Kerala, Telangana and Tamil Nadu.
The Jipmer director commended the faculty, nurses and staff for working as a team to earn the achievement.