Wanted: Employees Who Can Shake Hands, Make Small Talk
Bank of America teaches empathy in-house; Subaru pays for soft-skills training
Scott Johnson, president of Certified Retail Solutions, doesn’t mind teaching his workers on the job. These days, to his dismay, that includes showing them how to shake hands.
“You have to teach them how to look you in the eye when they do it,” Mr. Johnson said.
When Kyle Wheat started as an apprentice at Mr. Johnson’s New Hampshire technology...