The Wall Street Journal U.S. Airport Rankings are based on 14 different measures important to travelers plus an extensive survey of nearly 5,000 subscribers.
Reader comments and evaluations were scored in a customer-satisfaction grade for each of the 20 busiest U.S. airports, making the 15th category. With both user experiences and data on convenience, cost and reliability, the rankings offer perhaps the most comprehensive evaluation of U.S. airports.
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