Queue-management (Q-management) has been launched in Hamidia Hospital on Thursday as pilot project to streamline the system and check patients’ overcrowding. Director medical education Sheoshekhar Shukla visited Hamidia Hospital and reviewed the facilities.
Medical Superintendent Dr AK Srivastava said, the Q-management has been launched in the hospital as pilot project. With the implementation of the new Q-management system the patients will not have to wait for their turns for hours, he said. Now every patient visiting OPD will be given a token with a number written on it.
The number will be displayed on display screens placed outside doctors’ rooms as well as at other locations in the hospital. It will help a person in knowing about his estimated waiting time. Currently, hundreds of patients have to wait for hours for their turn.
There is already we have on-line registration. And it is new system what we have introduced for betterment of patients, said Srivastava
For any hospitals, managing visitors, requires distributing tokens, calling visitors, guiding visitors to one of the many counters/services, and breaking sequence to handle special cases, and this has always been a challenging task. Managing queues required ample manual intervention, Shrivastava added.