Ola Cabs on Monday launched a real-time monitoring system called Guardian to ensure the safety of its customers.
The project has been launched in Bengaluru, Mumbai and Pune and is part of Street Safe, Ola’s national safety programme. Guardian will go live in Delhi and Kolkata by the end of next month and will be rolled out in other cities by the end of the year.
Under the project, all trips will be tracked by analysing ride indicators such as route deviations and unexpected stops. Based on the indicators and time of travel, safety triggers will be created. Ola’s Safety Response Team will attend to them, connecting with the customer to assess a potential unsafe ride and provide assistance.
The company has integrated real-time data into the project and is also working with government authorities to map dark spots and unsafe routes onto the platform.
Ankur Agrawal, vice-president, business excellence and safety, at Ola said, “We believe in leveraging technology to improve the overall safety of rides across the transportation industry. The Guardian project is a major step in this direction, which accelerates Ola’s efforts in holistically making roads and rides safer and build confidence amongst customers and driver partners to feel safe on the platform.”